Systems Engineer

American Bank Montana•Bozeman, MT

13d•Onsite

About The Position

The Systems Engineer is responsible for the design, implementation, and maintenance of the bank’s technology environment. This role manages system lifecycle planning, infrastructure performance, security remediation, and disaster recovery readiness while providing advanced technical support. The Systems Engineer ensures systems are secure, reliable and aligned with operational needs across all locations.

Requirements

High School Diploma or GED required
4-6 years of hands-on systems administration, network support, or IT infrastructure.
Strong troubleshooting, analytical, and problem-solving abilities.
Ability to understand, analyze, and clearly communicate complex technical systems.
Effective interpersonal and customer service skills.
Sound judgement and decision-making in a fast-paced, highly regulated environment.
Working knowledge of M365, Windows OS, Active Directory, networking, security practices, and mobile device management (MDM).
Experience with system administration, hardware, and enterprise applications.
Strong organizational skills with the ability to manage multiple priorities independently.
Ability to communicate effectively (seeing, hearing, speaking).
Ability to analyze information, solve problems, and manage multiple tasks.
Ability to operate standard office equipment.
Ability to move throughout facilities and lift up to 30 lbs.

Nice To Haves

Bachelor’s degree in an IT related field preferred.

Responsibilities

Represent American Bank in a professional and courteous manner.
Manage the lifecycle of systems, including operating systems, applications, and hardware (evaluation, upgrades, and replacement).
Assist in cost analysis, proposals, and selection of new hardware and software solutions.
Design, implement, and maintain server and network infrastructure.
Support disaster recovery planning and testing, including backups and system continuity.
Manage user access, permissions, and mobile devices.
Monitor system performance, alerts, and vulnerabilities; remediate issues in accordance with change management practices.
Configure, deploy, and maintain servers, devices, and software.
Maintain system documentation, procedures, and technical resources.
Monitor security, OEM issues, and industry developments via user groups and social platforms.
Track and manage hardware/software inventory and coordinate with vendors.
Provide Level 2 support for end users:
Deliver technical support and customer service for hardware and software issues.
Diagnose and resolve incidents following established protocols, escalating when appropriate.
Communicate technical information clearly to non-technical users.
Assist with system access, security permissions, and account management.
Support web development-related tasks.
Manage mobile devices (e.g., iPhones, iPads).
Stay current on industry trends, security risks, and emerging technologies.
Participate in committees, projects, and cross-functional initiatives.
Maintain a clean and organized work area.
Satisfactorily complete all required compliance bank training and comply with all regulations which apply within the scope of the position.
Other duties as assigned by management.