Systems Engineer

Securitas Security Services•Plano, TX

12d•Onsite

About The Position

Securitas is seeking a motivated and technically skilled Systems Engineer 2 to join our team in Plano, TX. This position plays a critical role in supporting, maintaining, and optimizing security technology systems while ensuring reliable performance and exceptional customer service. The ideal candidate is a proactive problem-solver with strong technical aptitude, excellent communication skills, and the ability to work independently while managing multiple priorities. This role requires a detail-oriented professional who can effectively troubleshoot system issues, support ongoing projects, and collaborate with customers, vendors, and internal stakeholders to deliver high-quality solutions.

Requirements

Associate degree in Information Technology, Engineering, Computer Science, or related field, or equivalent work experience.
Experience supporting technology, security, networking, or electronic systems.
Working knowledge of Windows operating systems and basic network infrastructure.
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Valid driver's license and reliable transportation.

Nice To Haves

Experience with access control, video management, CCTV, or physical security systems.
Knowledge of IP networking concepts, including TCP/IP, switches, routers, and network troubleshooting.
Industry certifications or manufacturer certifications are a plus.
Experience in a customer-facing technical support role.

Responsibilities

Install, configure, maintain, and troubleshoot physical security and technology systems.
Support access control, video surveillance, intrusion detection, and related security platforms.
Monitor system performance and proactively identify opportunities for improvement.
Diagnose and resolve hardware, software, network, and system-related issues.
Coordinate service activities with clients, vendors, and internal teams.
Perform system testing, upgrades, updates, and preventative maintenance.
Maintain accurate documentation, system records, and service reports.
Assist with project implementation, commissioning, and system integration activities.
Ensure compliance with company standards, client requirements, and industry best practices.
Provide technical support and guidance to end users and stakeholders.
Participate in on-call support or after-hours activities when required.