Systems Engineer

AEG Presents•Los Angeles, CA

19d•Onsite

About The Position

The Systems Engineer supports and maintains AEG Presents' IT infrastructure with a focus on Saas applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, Intune, user endpoint device management, endpoint management and audio visual conferencing. This role ensures secure, efficient, and stable system operations by providing Tier 2 technical support and collaborating across teams to implement and maintain modern IT solutions.

Requirements

BA/BS Degree (4-year) in Computer Science, Information Systems, or a related field. Equivalent work experience may be considered in lieu of a degree.
2-4 years experience in the IT field.
Experience in Office 365.
Proficiency in Active Directory.
Basic knowledge of scripting languages such as PowerShell, Python, or Bash.
Hands-on experience with MDM solutions like JAMF or Intune.
Familiarity with IT infrastructure systems including Windows/Linux servers, Microsoft and Apple operating systems.
Basic knowledge of cloud platforms (e.g., AWS, Azure, GCP) and Saas platforms (e.g., Teams, Zoom).
Understanding of security principles such as identity and access management, encryption, and vulnerability management.
Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
Good communication and interpersonal skills to work effectively with team members and end-users.
Ability to work independently and as part of a team in a dynamic environment.
Relevant certifications (e.g., ITIL V4, JAMF, Microsoft Certified: Azure Administrator).

Nice To Haves

Experience in Intune and/or JAMF.
Basic knowledge of SharePoint and Atlassian.
Familiarity with AV systems and conference room technology.

Responsibilities

Assist in the administration and support of Saas applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, Intune, user endpoint device management, ensuring they are running smoothly and securely.
Provide technical support to end-users and address any issues related to Saas applications.
Perform routine maintenance, updates, and patches on servers, operating systems, and cloud-based systems to ensure compliance and security standards are met.
Assist in the provisioning and configuration of cloud-based systems, ensuring they adhere to defined security policies.
Support cloud automation workflows to optimize efficiency.
Support the integration between Saas applications and other IT systems to ensure seamless data flow and interoperability.
Collaborate with the team to troubleshoot and resolve integration issues.
Assist in the management of user endpoints, including the administration of MDM solutions such as JAMF and Intune.
Ensure that endpoints are configured to meet security and compliance standards.
Help provide tier 2 support for audiovisual (AV) conferencing system incidents, including the setup, configuration, and troubleshooting of conference room equipment.
Manage accurate documentation of system configurations, procedures, and troubleshooting steps.
Contribute to the preparation of regular reports on system performance and incidents.
Work closely with senior engineers and other IT teams to support the organization's IT infrastructure and Saas applications.
Contribute to team efforts in implementing new technologies and system upgrades.
Stay updated with industry trends, emerging technologies, and best practices related to IT systems and Saas.
Seek opportunities to improve skills and knowledge in relevant areas.