Systems Engineer

GEM Technologies•New York, NY

20h•Onsite

About The Position

GEM Technologies is a leading Managed Service Provider (MSP) headquartered in the heart of New York City. With a commitment to delivering exceptional IT solutions and services, we serve a diverse range of clients across various industries. Our team of skilled professionals is dedicated to providing top-notch technology solutions that empower businesses to thrive in today's dynamic and ever-evolving digital landscape. We actively monitor, maintain, and fortify clients' digital infrastructures, ensuring robust cybersecurity through continuous threat detection, prevention, and remediation efforts. We are seeking a talented and motivated System Engineer to join our dynamic team of IT experts. As a System Engineer at GEM Technologies, you will work closely with our clients to understand their unique technology needs and collaborate with our team to deliver tailored solutions that drive business success. Your work will be primarily done onsite at client locations throughout the NYC metro area.

Requirements

Previous experience working for an MSP.
Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience).
Proven experience as a System Engineer, Systems Administrator, or similar role.
Proficiency in managing Windows server environments.
Strong knowledge of network protocols, firewall configurations, and security best practices.
Expertise in MDM solutions such as Intune.
Experience with virtualization technologies such as VMware or Hyper-V.
Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
Strong communication skills and the ability to work collaboratively within a team and with clients.

Nice To Haves

Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus.
Relevant certifications (e.g., Microsoft, Cisco, CompTIA) are a plus.

Responsibilities

Manage complex IT systems and infrastructure for our clients.
Collaborate with clients to assess their IT requirements and provide expert recommendations.
Implement and support server environments, network configurations, and virtualization technologies.
Troubleshoot and resolve technical issues related to systems, networks, and applications.
Perform regular system updates, maintenance tasks, and security patches.
Monitor system performance, identify areas for improvement, and optimize system efficiency.
Provide exceptional customer service by addressing client inquiries and concerns.
Document system configurations, processes, and procedures.