Systems Engineer

The Shyft Group•Novi, MI

17d•Onsite

About The Position

The IT Systems Engineer position is responsible for providing advanced support and performing routine maintenance on the company’s IT servers, security, email, backup, and disaster recovery services. This role involves identifying processes, procedures, scripting, or other methodologies to simplify, structure, or replace manual work with automation. The engineer will provide expert technical support for desktop and server issues, ensuring all IT services are properly maintained and upgraded, including anti-virus, backups, imaging, and patching, along with software product life cycle management and operating system deployment.

Requirements

Bachelor’s Degree in Information Technology, Computer Engineering, or related field
Demonstrated prior experience as either a systems administrator or junior systems engineer, required
7 + years’ experience in system engineering or IT support, required
Office 365 administration experience, including application licensing and billing.
SharePoint administration experience, including structure, storage, permissions, support, and optimization.
Microsoft Teams administration and support experience.
Azure infrastructure experience, including reviewing an environment and recommending improvement opportunities (including cost/performance considerations).
Experience supporting both commercial off-the-shelf (COTS) applications and custom/internal applications.
Strong written and verbal communication skills, including demonstrated ability to document processes and explain technical recommendations.
Strong documentation mindset—able to create processes, standard operating procedures, and repeatable support documentation.
Comfortable operating independently with minimal direction and able to assess current-state environments and recommend improvements.

Nice To Haves

System Center Configuration Manager (SCCM) and Intune experience is desired

Responsibilities

Install, configure, and automate Microsoft 365 / Office 365 (platform support, licensing and billing administration), SharePoint administration (structure, storage, permissions, optimization), and Microsoft Teams administration and support.
Work with Azure infrastructure by reviewing the environment and identifying improvement opportunities, discussing cost or performance optimization.
Monitor existing systems for abnormal operating conditions, review event log events, up/down status, and error conditions, and identify gaps in the current environment, recommending improvements to ensure the highest level of system availability.
Work with developers or stakeholders on integrations and implement system improvements or fixes.
Provide custom scripting or automation to increase system efficiency, including support process improvements and documentation updates.
Monitor existing systems for abnormal operating conditions, including event log events, up/down status, and error conditions.
Solve reported issues by testing, evaluating, and troubleshooting Microsoft platform components (M365, SharePoint, Teams), Azure infrastructure and related environment changes, and hardware/software/applications when applicable.
Provide technical assistance to IT service desk support staff and junior engineers.
Implement security, systems, and redundant backup practices to maintain the environment.
Liaise with vendors, associates, and other IT personnel for problem resolution.
Assist in the definition or modification of hardware, software, or environmental standards as required.
Work with both On-Premises and Cloud/Platform as a Service environments where applicable (Azure and related platform services).
Provide Microsoft platform support for application environments, including both COTS and custom/internal applications.
Support documentation standards and maintain repeatable operational procedures, including SOPs, support documentation, process documentation, and implementation notes.
Participate in scheduled after-hours rotation approximately one week out of every eight weeks.