Systems Engineer

Salesforce•New York, NY

2d•$148,500 - $246,000

About The Position

The Systems Engineer administers and manages Finance systems and applications that support mission-critical business processes. The role serves as the primary process expert for its service area and collaborates with developers, business stakeholders, and technology teams to support end-to-end Salesforce business processes. Work includes enterprise application support, resolving technical and functional issues, analyzing support trends, identifying improvements, and implementing new or enhanced functionality. The successful candidate must be agile and able to manage multiple priorities. The position owns production support and escalations for Zuora Revenue (RMS/RevPro), tracing issues across the quote/order-to-revenue lifecycle and supporting daily operations, close activities, reconciliations, testing, releases, audits, and operational improvements. It also works with business users, engineering and integration teams, vendors, and Zuora Support to resolve issues and deliver solutions that meet business needs. The role works during AMER business hours, with flexibility for critical production and close events.

Requirements

Strong hands-on experience supporting Zuora Revenue/RevPro in a complex production environment.
End-to-end understanding of revenue processes, including contracts, performance obligations, allocation, schedules, recognition, adjustments, invoices, and credit memos.
Ability to trace failures across upstream order and billing applications, integrations, Zuora Revenue, and downstream ERP/GL processes.
Experience troubleshooting SQL/data, interfaces, Oracle staging, batch processing, reconciliation, and period-close issues.
Working knowledge of ASC 606/IFRS 15 and experience operating within SOX-controlled processes.
Ability to independently lead ambiguous cross-functional problems, make risk-based decisions, and explain technical findings in business terms.
Ability to work during AMER business hours, with flexibility for critical production and close events.
Ability to manage multiple priorities.

Nice To Haves

Experience integrating Zuora Revenue with CRM/CPQ, order management, billing, middleware, and Oracle or another ERP.
Proficiency with SQL, APIs, file-based integrations, job schedulers, logging, and observability tools.
Experience with UAT, patching, defect management, root-cause analysis, and production change controls.
Background in revenue accounting, Finance systems, or enterprise quote-to-cash operations.
Experience managing vendor cases, service metrics, and operational-improvement backlogs.
Relevant Zuora certification or training.

Responsibilities

Own production support and escalations for Zuora Revenue (RMS/RevPro), taking complex incidents from triage through root-cause analysis and durable resolution.
Troubleshoot the quote/order-to-revenue flow across upstream order and billing systems, Zuora Revenue, and downstream Oracle/ERP, general ledger, close, reconciliation, and reporting processes.
Resolve transaction and interface issues involving sales orders, invoices, credit memos, returns, staging failures, Transformation Layer errors, batch jobs, data quality, and controlled reprocessing.
Support daily RMS operations, month- and quarter-end close, reconciliations, journal validation, reporting extracts, and time-sensitive production activities.
Lead quarterly patch validation, environment refreshes, UAT, and regression testing; coordinate Finance, Business, Engineering, integration teams, and vendors.
Reduce recurring issues through monitoring, automation, preventive controls, runbooks, and knowledge transfer; mentor support analysts and communicate risks to leadership.
Collaborate with business users on enhancement requests, coordinate application releases, manage testing and deployment, and ensure solutions meet business needs.
Work with Zuora Support to investigate, troubleshoot, and resolve Zuora Revenue (RevPro) issues.
Support quarterly and annual SOX walkthroughs and audit evidence requests, maintaining timely and accurate documentation of Zuora Revenue processes and controls.
Administer and manage Finance systems and applications, resolve technical and functional issues, analyze support trends, and collaborate with development teams on enhancements.