Systems Engineer

Bally's Chicago•Providence, RI

38d•$75,000 - $85,000

About The Position

This role involves resolving complex escalated issues through advanced troubleshooting and root cause analysis, providing timely onsite and remote support to corporate users, VIPs, and senior stakeholders. The Systems Engineer will own incidents through resolution, maintaining helpdesk records, meeting SLAs, and coordinating with internal teams and vendors. Responsibilities include managing secure Windows and macOS device builds, endpoint deployment tools, software packaging, patching, inventory, lifecycle processes, and supporting documentation. The role also entails administering identity, Microsoft 365, access policies, automation scripts, and remote-access technologies. Additionally, the Systems Engineer will deliver global infrastructure and technology initiatives, maintain endpoint security and regulatory compliance, support incident response and vulnerability remediation, and follow ITIL practices. Support for AV, video conferencing, Microsoft Teams Rooms, and other collaboration platforms is also required. The position involves mentoring support staff, strengthening cross-team collaboration, maintaining technical knowledge resources, adapting to changing priorities, and participating in on-call support to meet SLAs and contribute to service improvement. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Advanced troubleshooting and root cause analysis skills.
Experience providing onsite and remote support to corporate users, VIPs, and senior stakeholders.
Ability to manage incidents through resolution, maintain helpdesk records, and meet SLAs.
Experience with secure Windows and macOS device builds.
Proficiency with endpoint deployment tools, software packaging, patching, inventory, and lifecycle processes.
Experience administering identity, Microsoft 365, access policies, automation scripts, and remote-access technologies.
Experience delivering global infrastructure and technology initiatives.
Knowledge of endpoint security and regulatory compliance.
Experience supporting incident response and vulnerability remediation.
Familiarity with ITIL practices.
Experience supporting AV, video conferencing, Microsoft Teams Rooms, and other collaboration platforms.
Mentoring skills.
Ability to strengthen cross-team collaboration.
Ability to maintain technical knowledge resources.
Adaptability to changing priorities.
Willingness to participate in on-call support.

Responsibilities

Resolve complex escalated issues through advanced troubleshooting and root cause analysis.
Provide timely onsite and remote support to corporate users, VIPs, and senior stakeholders.
Own incidents through resolution, maintaining helpdesk records, meeting SLAs, and coordinating with internal teams and vendors.
Manage secure Windows and macOS device builds, endpoint deployment tools, software packaging, patching, inventory, lifecycle processes, and supporting documentation.
Administer identity, Microsoft 365, access policies, automation scripts, and remote-access technologies.
Deliver global infrastructure and technology initiatives from planning and testing through rollout, refresh, and continuous improvement.
Maintain endpoint security and regulatory compliance, support incident response and vulnerability remediation, and follow ITIL practices.
Support AV, video conferencing, Microsoft Teams Rooms, and other collaboration platforms.
Mentor support staff, strengthen cross-team collaboration, maintain technical knowledge resources, and adapt to changing priorities.
Participate in on-call support, meet SLAs, and contribute to service improvement.