Systems Engineer

ExtensisHR•Brooklyn, NY

2d•Hybrid

About The Position

BMB Solutions is seeking a Level 2-3 Engineer with expertise in IT support, projects, equipment, licenses, and products. This role involves providing both remote and onsite customer support within a Managed Services Provider (MSP) setting. The engineer will be responsible for providing engineering support for IT upgrades and implementation projects, as well as participating in a rotating on-call schedule for weekends and holidays to ensure continuous client support.

Requirements

Over 4 years of experience in tier 2-3 technical support, preferably in a Managed Service Provider environment.
Basic Microsoft 365 administration, including user management, software installation and licensing.
Network administration and troubleshooting, including firewalls, routers, switches, and wireless controllers.
Excellent customer service skillset, supporting industries such as legal, accounting, healthcare, and educational entities.
Available for in-office or on-site client visits approximately three times per week.
Holds a valid driver’s license and has reliable transportation.

Nice To Haves

Preferred vendors are FortiGate, SonicWall, Cisco, Ubiquiti, and Sophos.

Responsibilities

Provide engineering support for IT upgrades and implementation projects.
Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues.
Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti.
Administer Microsoft 365 environments, including user accounts, software installation and licensing.
Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues.
Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service.
Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues.
Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management.
Maintain accurate documentation of systems, configurations, and support activities.
Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance.
Complete paperwork including time entries and workflow timely and properly.
Work includes assigned on-call shifts for Weekends and Holidays (rotation).