Systems Engineer

Expel•Herndon, VA

38d•$93,900 - $136,200•Onsite

About The Position

This role is critical to all parts of the business, ensuring that teams deliver software and analysts deliver service to customers. The position is crucial for making internal teams operate efficiently. The ideal candidate is not afraid of new technology, loves diving in and figuring out how it works, and is up for a challenge, whether it's a successful launch or encountering difficulties. Balancing multiple projects is expected, and the role offers satisfaction when everything comes together. A key aspect of the job is seeing colleagues use capabilities built by the engineer and hearing positive feedback. The company is a cloud-based IT organization that breaks traditional molds and thinks creatively to simplify employees' daily lives, seeking innovative solutions and requiring someone with wit and determination to achieve goals. In this role, you will keep Expel's IT infrastructure and services secure and highly available, from cloud platforms to conference room equipment. You will manage access across the employee lifecycle, own large cross-functional projects from beginning to end, and automate manual work to reduce friction. This is an onsite role at the Herndon, Virginia headquarters, responsible for ensuring that technology people interact with functions correctly.

Requirements

Proficiency managing core enterprise SaaS products such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, and Microsoft 365.
Experience automating tasks and integrating systems using platforms like Workato, Okta Workflows, or Microsoft Power Automate.
Experience with AI platforms like Anthropic Claude and Google Gemini, including prompt engineering and connecting systems through emerging standards like the Model Context Protocol (MCP).
Knowledge of concepts like SAML, OIDC, SCIM, REST APIs, webhooks, JWT, and OAuth 2.0.
Knowledge of programming and scripting languages like Python, Bash, PowerShell, and Ruby.
macOS and Windows operating system administration skills, including experience with MDMs like Jamf and Intune.
Familiarity with conference room AV and shared-space technology, like Zoom Rooms and Neat devices.
Knowledge of Cisco Meraki and basic networking concepts like VLANs, DNS, DHCP, and wireless networking.
Strong project management skills, especially on large cross-functional projects.
Capacity to balance a mix of urgent, interrupt-driven tasks and project-level work.
Excellent customer service and communication skills, written and verbal, with a habit of treating colleagues like customers.
Adept at translating technical concepts and communicating to non-technical audiences.
Outstanding problem solving abilities, with a desire to get to the root of sophisticated issues.
Well-versed in IT operations best practices.
5+ years of professional experience with IT, 2+ of which were in an engineering or sysadmin capacity.
A college degree or credible panache.
Must be located within the Washington D.C. metropolitan area.

Responsibilities

Manage and maintain IT systems in a cloud first environment.
Provide friendly and unflappable technical support.
Ensure new hires have the accounts, access, and hardware they need on day one, and that access is promptly removed when people leave.
Be the point of contact for the systems and services you own.
Own large cross-functional projects from beginning to end.
Collaborate with multi-functional teams to identify integration issues, solve errors, and optimize performance.
Proactively find opportunities for improvement and build automations that streamline operations and reduce manual work.
Apply AI tooling, like Claude and Gemini, to accelerate day-to-day work.
Manage IT-owned technology at Expel's HQ, including network equipment, conference room and AV equipment, kiosk computers, and other shared-space systems.
Keep people in the loop on service disruptions and changes.
Work alongside our security team to protect our information.
Contribute to the team's roadmap and work in two week sprints against quarterly and yearly goals.
Build and routinely update documentation on automations, configurations, and operating procedures.