Systems Engineer- Indy

Closure Systems International•Indianapolis, IN

7d•Onsite

About The Position

The candidate will plan, organize, direct, and monitor resources to meet customer requirements and achieve customer satisfaction with products and services. This role involves adopting a customer/end consumer viewpoint, providing technical direction and expertise for the Customer Support Team within CSI's mission, objectives, and policy. The Systems Engineer will engage in the System Engineer Network to ensure the implementation of best practice learnings, identify new opportunities for products and services, and collect, assess, and report competitor information. They will share accountability for planning and execution of Customer Support Team objectives and business plans, and comply with CSI's safety and environment policy and all other policies, procedures, and standards. The role requires providing technical resource and sales assistance to National Account Managers, Customer Support Specialists, and customers, and performing customer troubleshooting visits and startup support. The Systems Engineer will communicate value to customers and account managers through value letters and value propositions, and identify opportunities to sell and perform services such as Plastech, Headset/Spindle Exchange, Audits, CAPture, and Closure Delivery/Inspection. Establishing business relationships with contacts at key customers, suppliers, licensees, and other business partners is crucial. The role provides linkage to Technology to ensure technology developments meet market/customer/consumer needs and linkage to Closure OFC’s to communicate field performance data, provide responsible settlement of claims and returns, and assist in root cause investigation/resolution. The Systems Engineer will plan, execute, analyze, and report SRED’s using appropriate tools including Response Surface Methodology, and own and drive root cause resolution related to design and/or application through statistically sound designed testing methodology. They will create new testing methodology as required to assure products meet Customer needs, conduct technically focused competitive analysis of competitors products, and develop and provide critical closure and equipment operating parameters for new closures via technical bulletins. Developing training materials for new closures and conducting laboratory and field testing of new closures using SRED’s including Response Surface methodology are key responsibilities. Coordinating startups of new closures to market and creating ideas for new products by matching existing and new technologies with customer/consumer needs are also part of the role. Ensuring that the supply chain is made aware of their food safety obligations as a partner in delivering a safe product to the consuming public is also required.

Requirements

Bachelor of Science degree in a technical discipline i.e. engineering, packaging, chemistry, physics, or equivalent experience.
One to five years experience in an organization developing the referenced skills.
Experience in closures/packaging industry.
Systems understanding of our closure, closure machinery, and packaging equipment products, as well as our customers, competitors, and co-suppliers products is required.
Broad based business understanding is mandatory.
The application of sound business practices through the knowledge and understanding of internal structures of organizations and how the missions and goals of each functional area work together to support the overall mission and goals of the Company is mandatory.
High ambition and motivation.
Personally productive and self-managing; secure in one’s ability to make decisions and perform the job.
Ability to adapt work practices, priorities, or procedures in response to changing conditions or multiple work demands.
Ability to communicate data or arguments in a manner that gains agreement or acceptance through utilization of appropriate interpersonal style.
High degree of stress tolerance.
High level of listening and communication skills.
Ability to extract, combine, and interpret relevant data from multiple sources.
Ability to understand trends and apply information to draw conclusions.
High level of planning and organizational skills.
Proven track record in Technical Customer Service, trouble shooting, and root cause resolution.

Responsibilities

Plan, organize, direct, and monitor resources to meet customer requirements and achieve customer satisfaction.
Adopt a Customer/end consumer viewpoint/mindset.
Provide technical direction and expertise for the Customer Support Team.
Engage in the System Engineer Network to ensure implementation of best practice learnings.
Identify new opportunities for products and services.
Collect, assess, and report competitor information.
Provide shared accountability for planning and execution of Customer Support Team objectives and business plans.
Comply with CSI's safety and environment policy and all other policies, procedures, and standards.
Provide technical resource and sales assistance to National Account Managers, Customer Support Specialists, and customers.
Perform customer troubleshooting visits and startup support.
Perform customer proactive visits.
Communicate value to customers and account managers through value letters and value propositions.
Provide opportunities to sell services and perform services such as Plastech, Headset/Spindle Exchange, Audits, CAPture, Closure Delivery/Inspection.
Establish business relationships with contacts at key customers, suppliers, licensees, and other business partners.
Provide linkage to Technology to insure technology developments meet market/customer/consumer needs.
Provide linkage to Closure OFC’s to communicate field performance data, provide responsible settlement of claims and returns, and assist in root cause investigation/resolution.
Plan, execute, analyze, report SRED’s using appropriate tools including Response Surface Methodology.
Own and drive root cause resolution related to design and/or application through statistically sound designed testing methodology.
Create new testing methodology, as required, to assure products meet Customer needs.
Conduct technically focused competitive analysis of competitors products.
Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins.
Develop training materials for new closures.
Conduct laboratory and field testing of new closures using SRED’s including Response Surface methodology.
Coordinate startups of new closures to market.
Create ideas for new products by matching existing and new technologies with customer/consumer needs.
Ensure that (where applicable) the supply chain is made aware of their food safety obligations as our partner in the quest to deliver a safe product to the consuming public.