Systems Engineer- Erie

THE CLOSURE SYSTEMS COMPANIES INC•Erie, PA

1d•Onsite

About The Position

The candidate will plan, organize, direct, and monitor resources to meet customer requirements and achieve customer satisfaction with products and services. This role involves adopting a customer/end consumer viewpoint, providing technical direction and expertise for the Customer Support Team, and engaging in the System Engineer Network to implement best practice learnings. The position also focuses on identifying new opportunities for products and services, collecting and assessing competitor information, and sharing accountability for the planning and execution of Customer Support Team objectives and business plans. The Systems Engineer must comply with safety and environmental policies and provide technical resource and sales assistance to National Account Managers, Customer Support Specialists, and customers. Responsibilities include performing customer troubleshooting visits, startup support, and proactive visits, communicating value through value letters and propositions, and identifying opportunities to sell and perform services. Establishing business relationships with key contacts, linking technology to market needs, and providing linkage to Closure OFC’s for field performance data, claims settlement, and root cause investigation are also key aspects. The role requires planning, executing, analyzing, and reporting SRED’s using tools like Response Surface Methodology, and driving root cause resolution through statistically sound designed testing. Creating new testing methodology, conducting technically focused competitive analysis, developing operating parameters for new closures, creating technical bulletins, developing training materials, and coordinating startups of new closures are essential. The role also ensures the supply chain is aware of food safety obligations.

Requirements

Bachelor of Science degree in a technical discipline i.e. engineering, packaging, chemistry, physics, or equivalent experience.
One to five years experience in an organization developing the referenced skills.
Experience in closures/packaging industry.
Systems understanding of our closure, closure machinery, and packaging equipment products, as well as our customers, competitors, and co-suppliers products is required.
Broad based business understanding is mandatory.
The application of sound business practices through the knowledge and understanding of internal structures of organizations and how the missions and goals of each functional area work together to support the overall mission and goals of the Company is mandatory.
High ambition and motivation.
Personally productive and self-managing; secure in one’s ability to make decisions and perform the job.
Ability to adapt work practices, priorities, or procedures in response to changing conditions or multiple work demands.
Ability to communicate data or arguments in a manner that gains agreement or acceptance through utilization of appropriate interpersonal style.
High degree of stress tolerance.
High level of listening and communication skills.
Ability to extract, combine, and interpret relevant data from multiple sources.
Ability to understand trends and apply information to draw conclusions.
High level of planning and organizational skills.
Proven track record in Technical Customer Service, trouble shooting, and root cause resolution.

Responsibilities

Meet customer requirements to achieve customer satisfaction with products and services
Adopt a Customer/end consumer viewpoint/mindset
Provide the technical direction and expertise for their Customer Support Team within CSI mission, objectives, and policy
Engage in the System Engineer Network to ensure implementation of best practice learnings
Identify new opportunities for products and services
Collect, assess, and report competitor information
Provide shared accountability for planning and execution of Customer Support Team objectives and business plans
Comply with CSI's safety and environment policy and all other policies, procedures, and standards
Provide technical resource and sales assistance to National Account Managers, Customer Support Specialists, and customers
Involvement as required and representative for CSI in trade organizations
Resolve difficult situations with customers/clients- conflict management
Perform customer troubleshooting visits and startup support
Perform customer proactive visits
Communicate value to customers and account managers through value letters and value propositions
Provide opportunities to sell services and perform services such as Plastech, Headset/Spindle Exchange, Audits, CAPture, Closure Delivery/Inspection
Establish business relationships with contacts at key customers, suppliers, licensees, and other business partners
Provide linkage to Technology to insure technology developments meet market/customer/consumer needs
Provide linkage to Closure OFC’s to communicate field performance data, provide responsible settlement of claims and returns, and assist in root cause investigation/resolution
Plan, execute, analyze, report SRED’s using appropriate tools including Response Surface Methodology
Own and drive root cause resolution related to design and/or application through statistically sound designed testing methodology
Create new testing methodology, as required, to assure products meet Customer needs
Conduct technically focused competitive analysis of competitors products
Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins
Develop training materials for new closures
Conduct laboratory and field testing of new closures using SRED’s including Response Surface methodology
Coordinate startups of new closures to market
Create ideas for new products by matching existing and new technologies with customer/consumer needs
Ensure that (where applicable) the supply chain is made aware of their food safety obligations as our partner in the quest to deliver a safe product to the consuming public.