CONTRACT Systems Engineer

Nexus Technologies LLC • San Francisco, CA

5d • Onsite

About The Position

This is a 6-month contract role for a Systems Engineer who will be dedicated 100% on-site with one of our clients in the Brisbane, San Francisco region. The ideal candidate is a reliable and communicative IT professional adept at providing Tier I and II consultative support, troubleshooting Windows server and networking issues, and ensuring seamless client interactions. The role involves strong problem-solving skills, collaboration with account teams, and delivering tailored solutions to enhance client satisfaction and operational efficiency.

Requirements

• Combination of education, training, and experience demonstrating required technical knowledge and skills.
• Proficiency in troubleshooting hardware, software, and Microsoft 365 applications.
• Intermediate knowledge of networking concepts, including firewalls, routers, and switches with ability to perform basic configurations.
• Experience with Azure cloud services, SonicWall/Meraki devices, and Cisco network equipment.
• Strong skills in Windows 10/11 troubleshooting and VPN client configuration.
• Experience with Active Directory and Entra ID administration tasks.
• Demonstrated ability to interact professionally with clients at all levels.
• Excellent organizational skills and ability to manage multiple priorities.
• Effective communication skills and ability to explain technical concepts to non-technical users.
• Adaptability and willingness to learn new technologies.
• Able to lift up to 50lbs., pulling cable, tying up wires, crawling on floors to reach equipment, and loading equipment.

Nice To Haves

• CompTIA A+ and Network+
• Microsoft 365 certifications (MS-900, MD-102)
• ITIL Foundation.

Responsibilities

• Serve as an onsite technical contact for end users, delivering exceptional in-person IT support while building trusted client relationships.
• Troubleshoot and resolve Tier 1 and Tier 2 technical issues related to hardware, software, and network infrastructure.
• Manage and document all issues in the ConnectWise ticketing system, maintaining detailed notes until resolution.
• Collaborate with client IT leadership and remote service teams, escalating complex issues when necessary.
• Maintain comprehensive documentation of client systems and configurations.
• Identify recurring issues and propose proactive improvements to enhance client experience.
• Manage user accounts and access through Active Directory and Entra ID.
• Balance competing support requests while ensuring adherence to SLAs.
• Uphold confidentiality and security best practices for all client data and systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed