Systems Engineer

Bachem AG•Vista, CA

11d•$36 - $59

About The Position

The Systems Engineer supports and maintains the organization's IT infrastructure, systems, and applications to ensure reliable and secure operations. The role installs, configures, tests, monitors, and maintains operating systems, application software, and system management tools. It also provides technical support by managing and responding to Help Desk service requests through phone, voicemail, email, and ticketing systems, ensuring timely resolution of user issues and system-related incidents. The description refers to the role as Systems Engineer I and provides compensation ranges for Engineer I and Engineer II.

Requirements

Bachelor’s degree in information technology or a related discipline.
At least 1 year of experience in systems engineering, or 5–6 years of experience as a systems administrator in a multi-site environment.
Ability to organize effectively, multitask, and work in a fast-paced, deadline-driven environment.
Ability to communicate proactively and in a solution-focused manner, including keeping management informed of potential issues.
Proven working experience managing and administering virtual hosting environments, disk storage systems, and Microsoft client and server environments.
Detail-oriented, with the ability to troubleshoot and resolve problems.
Ability to work independently and manage one's time.
Effective communication skills and ability to function well in a team environment.
Excellent written and oral communication skills.

Responsibilities

Investigate, troubleshoot, and resolve computer issues involving hardware, software applications, basic networking, and printers.
Serve as the single point of contact throughout ticket lifecycles, researching issues and communicating status to users.
Work with IT teams to resolve or escalate problems.
Provide basic and extended support for software, hardware, peripherals, and network access.
Perform updates and preventive maintenance on system and network components.
Research problems, provide appropriate responses to end users, perform basic and advanced troubleshooting, and assist users with procedures.
Monitor Help Desk support requests received by phone, voicemail, email, and ticketing system.
Administer accounts and passwords.
Contribute to the knowledge base.
Enforce group-wide server workplace hardware, operating system, and software standards defined by Corporate IT and best practices.
Evaluate and implement global IT infrastructure components.
Manage vendors and third parties in relation to service delivery.
Ensure adequate GMP CFR Part 11 compliance according to organizational guidelines.
Manage and execute small and midsize IT projects.
Ensure Help Desk quality standards and availability as defined by Global IT.
Ensure problem management and continuous optimization of IT infrastructure services.
Continuously improve existing infrastructure.
Sustain a positive safety culture and adhere to safety and environmental policies to protect employees, visitors, contractors, and the community.
Document and analyze information.
Provide after-hours support and participate in an on-call schedule, with flexibility regarding work shifts.