Systems Engineer

ServiceTitan • Glendale, CA

22h

About The Position

At ServiceTitan, we build technology that powers the trades — and we believe our internal technology should set the same bar for quality, scale, and experience. We're looking for a Systems Engineer to join our Corporate IT Infrastructure team. This is a hands-on, high-ownership role responsible for designing, deploying, and operating our Azure cloud environment, on-premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as ServiceTitan continues to grow.

Requirements

• 5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer role
• Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity
• Proficiency with Terraform and/or Bicep
• Strong scripting skills in PowerShell and/or Bash or Python
• Solid experience administering Windows Server and Active Directory in enterprise environments
• Linux server administration in production environments
• VMware virtualization experience (ESXi, vCenter)
• Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID
• Hands-on experience applying AI and automation tools to infrastructure operations
• Strong communication skills and a track record of cross-functional collaboration

Nice To Haves

• Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations
• Azure certifications: AZ-104, AZ-305, or equivalent
• Demonstrated ability to move from reactive support to proactive infrastructure ownership

Responsibilities

• Own Azure Cloud Infrastructure Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
• Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version-controlled, auditable deployments
• Drive cloud cost optimization, security posture, and reliability across our Azure environment
• Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI-powered internal tooling
• Manage On-Premises & Hybrid Infrastructure Administer Windows Server and Linux environments across on-prem and hybrid deployments
• Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
• Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
• Own server lifecycle: provisioning, patching, decommissioning, and capacity planning
• Build Automation & Drive Engineering Efficiency Develop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasks
• Apply AI-assisted development tools to accelerate scripting, operational efficiency, and documentation
• Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
• Maintain ticket discipline and workload visibility for all infrastructure activities
• Partner Across the Business Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
• Produce and maintain accurate, comprehensive runbooks and system documentation
• Proactively surface infrastructure risks and improvement opportunities to leadership

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees