Systems Engineer

PACSUN•Anaheim, CA

3d•Onsite

About The Position

The Systems Engineer will assist in the design, implementation, administration, and troubleshooting of on premise and cloud-based resources to meet company and departmental goals and standards for availability, capacity, and security. The primary focus of the role is to support store and corporate environments, with a focus on maintaining a secure environment through vulnerability identification and remediation. This role will also participate heavily in the ongoing maintenance of the Store environment including coordination of new store openings, ongoing network maintenance and store mobile devices. In addition to infrastructure support, this role will assist in tracking and resolving billing conflicts.

Requirements

In-depth knowledge of Microsoft server operating systems in an Active Directory environment, with a minimum of three years of practical technology experience.
Strong troubleshooting, interpersonal, verbal, and written communication skills.
Appropriate temperament and knowledge to assist with on-call user support.

Nice To Haves

Experience with Rapid7, Tanium, Blackberry Protect, and other system management tools preferred.
Experience supporting retail store environments preferred.
Familiarity with cloud platforms (Azure, AWS, or GCP) preferred.

Responsibilities

Maintain and support Microsoft Windows servers in a 2016 Active Directory domain, including testing, evaluating, and implementing server software, patches, updates, and upgrades.
Analyze monthly security scans and remediate vulnerabilities as needed.
Monitor servers and related services and technologies.
Review activity logs for anomalous activity as needed.
Assist in management of Microsoft Active Directory Domain for both Corporate and Stores, including Group Policy development/deployment and account administration.
Manage and maintain Anti-Virus and Anti-Malware solutions for the Enterprise.
Assist in managing new and remodel store opening processes, including infrastructure readiness, equipment provisioning, and on-site or remote support coordination.
Collaborate with cross-functional teams (Construction, Facilities, Store Operations) to ensure stores are technology-ready by opening dates.
Provide level-three support for the Support Services, Desktop Services, and Store Services Groups in order to resolve client issues in a timely manner.
Assist in maintenance of Store network, including working with vendors to do end-to-end troubleshooting with store personnel with issues related to latency or packet loss.
Maintain accurate and current documentation of all procedures performed and create reports as needed.
Participate in on-call rotation.
Monitor and assist in maintenance of Microsoft Entra ID and O365 platforms.
Monitor and assist in maintenance of Amazon Web Services and Google Cloud Platform resources.
Work with cross-functional teams to ensure successful integration between on-premises and cloud systems resources such as SFTP and other integration points.
Support cloud security posture by collaborating with the IT security team to discover, analyze, and remediate vulnerabilities across cloud infrastructure.
Assist the team to track, investigate, and resolve billing conflicts related to IT infrastructure services and vendor invoicing.
Coordinate with Finance and vendor teams to ensure timely and accurate billing resolution.