Systems Engineer

BMB Solutions•New York, NY

4d•Hybrid

About The Position

BMB Solutions is seeking a Level 2-3 Engineer with expertise in IT support, projects, equipment, licenses, and products. This role involves providing both remote and onsite customer support within a Managed Services Provider setting, including engineering support for IT upgrades and implementation projects. The position also requires participation in an on-call rotation for weekends and holidays to ensure continuous client support.

Requirements

Over 4 years of experience in tier 2-3 technical support, preferably in a Managed Service Provider environment
Basic Microsoft 365 administration, including user management, software installation and licensing
Network administration and troubleshooting, including firewalls, routers, switches, and wireless controllers.
Excellent customer service skillset, supporting industries such as legal, accounting, healthcare, and educational entities
Available for in-office or on-site client visits approximately three times per week
Holds a valid driver’s license and has reliable transportation

Nice To Haves

Preferred vendors are FortiGate, SonicWall, Cisco, Ubiquiti, and Sophos

Responsibilities

Provide engineering support for IT upgrades and implementation projects
Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues
Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti
Administer Microsoft 365 environments, including user accounts, software installation and licensing
Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues
Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service
Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues
Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management
Maintain accurate documentation of systems, configurations, and support activities
Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance
Paperwork including time entries and workflow completed timely and properly
Work includes assigned on-call shifts for Weekends and Holidays (rotation)