Systems Engineer

Q-Free•Alexandria, VA

10d•Onsite

About The Position

Q-Free is a global leader in intelligent transportation solutions, helping communities improve mobility, traffic flow, road safety, and air quality through innovative, safe, and sustainable technology. We are seeking a customer-focused Systems Engineer to support a new client project within our Software Operations team. This role provides hands-on technical support for Q-Free platforms, client systems, and operational environments, ensuring reliable system performance and timely issue resolution. The ideal candidate is a strong problem-solver who communicates well with clients, works confidently across hardware, software, and network environments, and can support mission-critical systems in a 24/7 operational setting.

Requirements

Minimum of 3+ years of relevant systems engineering, systems administration, technical support, or infrastructure support experience.
Strong technical troubleshooting skills across hardware, software, networking, servers, workstations, applications, and communications platforms.
Experience supporting 24/7/365 operational environments and responding to production-impacting issues.
Experience with server operating systems, network configurations, system topologies, remote access tools, and database administration concepts.
Ability to communicate clearly with technical and non-technical stakeholders, including clients, vendors, and internal project teams.
Strong customer service mindset with a positive, flexible, self-motivated, and solution-oriented approach.
Ability to work independently while also collaborating effectively with cross-functional teams.
Excellent technical documentation, training, organization, and attention-to-detail skills.

Nice To Haves

Exceptional troubleshooting and analytical skills
Outstanding customer service and client communication skills
Experience performing hardware, software, and system upgrades
Experience with reporting applications and communications platforms such as twisted pair, cellular, or fiber is a plus.

Responsibilities

Serve as a primary technical liaison for the client, responding to operational questions, support needs, and system issues.
Troubleshoot and resolve hardware, software, server, workstation, network, communications, and application issues.
Install, configure, monitor, maintain, and support client systems, including file servers, database servers, workstations, applications, and cloud or on-premises infrastructure.
Manage system backups, recovery processes, system security, and performance monitoring in accordance with applicable procedures and client requirements.
Track, triage, and resolve issues in alignment with client-specific SLA guidelines, escalating when appropriate and following issues through to resolution.
Train operations staff on Q-Free platforms, products, features, and changes as they are introduced.
Document system architecture, configuration settings, troubleshooting procedures, installations, modifications, and other system changes.
Facilitate client meetings and change control processes, including preparing and presenting change proposals when needed.
Collaborate with Project Managers, Database Administrators, Software Engineers, Quality Assurance teams, vendors, and client stakeholders to support continued operation, upgrades, testing, implementation, and security of client systems.
Identify opportunities for system improvements and recommend upgrades that support technical standards, reliability, and client success.
Participate in cross-training and provide on-call support during off-hours as required.