Systems Engineer

Applecart•New York, NY

37d•$95,000 - $125,000•Hybrid

About The Position

You will be responsible for Level 1 and 2 Help Desk Support for Windows and Mac devices, supporting enterprise networking and Applecart office expansion. Additionally, you will assist with core systems administrations, systems automation and scripting using python. In this position, you will work with HR, Business Operations, Office Management, and Platform teams. This role will report to the Director of Information Systems and Technology.

Requirements

3+ years of experience in IT Systems Administrator or similar role.
Hands-On + Remote Help Desk experience (Zendesk, Freshworks, ServiceNow, Jira Service Desk, etc.)
Strong administration experience (Okta, Google Workspace (GAM), Slack, MS Office)
Device management experience with Windows and macOS (Apple Business Manager, Jamf, Kandji/Iru, MaaS360, Intune, Hexnode, JumpCloud, Workspace ONE), leveraging service for an automated OOBE.
Enterprise networking experience (Juniper, Unify, Meraki, Cisco).
SSO integration experience (Okta, OneLogin).
Python scripting experience (PyCharm, VSCode, GitHub (no AI IDEs Cursor, Tailwind, Manus)) to automate repetitive tasks.
Experience supporting SOC 2 audits or similar compliance frameworks.
Strong written and verbal communication skills.
Impeccable attention to detail and superior organizational skills

Nice To Haves

AWS/public cloud certification is a plus.

Responsibilities

Serve as the primary point of contact for internal technical support.
Support daily Applecart office operations alongside operations teams.
Improve security and automation posture.
Partner with the IT Director for large initiatives such as MDM configuration and migration and SOC 2 readiness.