Systems Engineer

NETWORK DOCTOR LLC•Englewood Cliffs, NJ

10d•$80,000 - $95,000•Onsite

About The Position

We are seeking a smart, resourceful, and service-oriented L2 Systems Engineer to provide advanced onsite technical support for clients across the NYC Metro Area. You’ll spend most of your time working from our client sites delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. Access to transportation is required to travel to clients in NY and NJ. This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don’t need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes.

Requirements

Strong verbal and written communication skills
Substantial experience with Windows Servers
Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols)
Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
Excellent interpersonal, customer service and problem-solving skills
Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
Ability to work collaboratively within a team
A driver’s license and vehicle of your own and the ability to travel to client locations if needed

Nice To Haves

3 + years technical experience relevant to the above
A solid and well thought out diagnostic mindset
Physical ability to lift and move heavy equipment (servers, computers, etc.)
Experience working with/at MSP’s
Experience with RMM tools
Familiarity with the ConnectWise Suite of products
Proficiency in administering, configuring, maintaining and upgrading various VMware technologies
Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments
Administering and configuring NAS and SAN technologies from various vendors

Responsibilities

To maintain a first-class level of customer service insuring that all clients are treated efficiently and in an appropriate manner.
Proficient at designing, building, migrating and maintaining: Business networks and systems, including hardware.
Window Servers and Active Directory, DNS.
Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
Microsoft Exchange and email security/filtering solutions.
Office 365 MS Azure
Manage and execute projects to meet deadlines and client expectations.
Guide Systems Engineers on the remote and field engineering teams.
Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
Administer, configure, maintain, and upgrade various VMware technologies
Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
Administer and configure NAS and SAN technologies from various vendors
Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Help develop and guide other systems engineers to their full potential.