Systems Engineer / VTC Operator Tier III
About The Position
Bowhead is seeking a Systems Engineer / VTC Operator to support a customer in Quantico, VA. The role involves program management, logistics, asset management, engineering, customer service, research and development of new capabilities, test and evaluation, manpower, training, and personnel, new equipment fielding and training, financial management, information assurance, cybersecurity, and 24x7 enterprise services operations and sustainment. The position requires installation, configuration, operation, maintenance, and creation/update of system package artifacts for Tactical AV. Key areas of focus include Voice over IP (VoIP) systems, video conferencing systems, Unified Communications as a Service (UCaaS) solutions, Session Initiation Protocol (SIP) trunking, voice and video network architecture, Quality of Service (QoS) and Quality of Experience (QoE) management, and security and compliance for unified communications systems.
Requirements
- Bachelor’s degree, or 10+ years’ of practical experience in voice and video management
- Five (5+) years’ experience in unified communications, with a focus on voice and video systems.
- Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.
- Experience with video conferencing systems, including Cisco TelePresence and Ploycom RealPresence.
- Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.
- Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.
- Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Must currently hold a security clearance at the Top Secret/SCI level with the ability to obtain a Counter Intelligence Polygraph.
- US Citizenship is a requirement for Top Secret clearance at this location.
Nice To Haves
- CCNP Voice or CCIE Voice certification.
- CCNP Collaboration or CCIE Collaboration certification.
- Microsoft Certified Solutions Expert (MCSE) in Skype for Business.
- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing and Switching.
- 7+ years’ experience in Video Audio engineering environment management.
- DoD 8570 / 8140 compliance or information assurance certification commensurate with technical objectives and services required.
- Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified.
- Cloud certified.
Responsibilities
- Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii.
- Voice over IP (VoIP) systems
- Video conferencing systems
- Unified Communications as a Service (UCaaS) solutions
- Session Initiation Protocol (SIP) trunking
- Voice and video network architecture
- Quality of Service (QoS) and Quality of Experience (QoE) management
- Security and compliance for unified communications systems
Benefits
- The pay scale for this position is between $130,000 - $160,000.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
