Systems Engineer – Reliability
About The Position
Your Impact Take your career to new heights working with one of the largest and most critical government organizations in the country. At U.S. Strategic Command (USSTRATCOM), you’ll play a pivotal role in designing, managing, and optimizing cutting-edge enterprise IT systems that uphold the safety and security of our nation. This is your chance to lead transformative architecture initiatives that safeguard the future. Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and safety. As a Systems Engineer, you will Tier 3 O&S Coordination: Serves as the primary engineering liaison for Tier 3 Operations and Support, coordinating with vendors, technical stakeholders, and lower-tier support to resolve the most complex, escalated enterprise IT issues. Incident & Problem Management: Leads Tier 3 Problem and Incident Management activities, focusing on minimizing the adverse impact of incidents and problems on the business and preventing reoccurrences of incidents related to these errors. Root Cause Analysis (RCA): Conducts exhaustive Root Cause Analysis on major incidents and chronic systemic issues to identify underlying failure mechanisms rather than just treating symptoms. Reliability Engineering Methods: Actively utilizes traditional Systems Engineering reliability tools and quantitative methods, including Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA), to identify single points of failure, assess risk, and implement corrective actions. Reporting & Documentation: Documents findings, workarounds, and permanent solutions in the Knowledge Management system and delivers comprehensive post-incident problem reports to Government stakeholders.
Requirements
- BS degree; may be substituted for additional years of experience
- 5+ years of IT/DoD systems administration experience
- Security Clearance Level: Top Secret with SCI eligibility
- Required: Security+ or CASP+ or CCNP Security or CISA or SSCP or other DoD 8140 approved certification.
- Ability to Obtain ITIL 4 Foundation – ITSM Certification within the first 9 months.
- Deep understanding of Tier 3 O&S workflows and enterprise Incident/Problem Management
- Strong troubleshooting skills across infrastructure domains (servers, networks, storage, virtualization, applications)
- Demonstrated experience performing RCA, FTA, FMEA, or other reliability assessments
- Experience working in complex, multi-vendor enterprise environments
- Excellent communication skills, with the ability to brief non-technical leadership
Nice To Haves
- ASQ Certified Reliability Engineer (CRE), ITIL 4 Specialist: Create, Deliver and Support (CDS), or related advanced Systems Engineering certifications.
Responsibilities
- Serves as the primary engineering liaison for Tier 3 Operations and Support, coordinating with vendors, technical stakeholders, and lower-tier support to resolve the most complex, escalated enterprise IT issues.
- Leads Tier 3 Problem and Incident Management activities, focusing on minimizing the adverse impact of incidents and problems on the business and preventing reoccurrences of incidents related to these errors.
- Conducts exhaustive Root Cause Analysis on major incidents and chronic systemic issues to identify underlying failure mechanisms rather than just treating symptoms.
- Actively utilizes traditional Systems Engineering reliability tools and quantitative methods, including Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA), to identify single points of failure, assess risk, and implement corrective actions.
- Documents findings, workarounds, and permanent solutions in the Knowledge Management system and delivers comprehensive post-incident problem reports to Government stakeholders.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
