Systems Engineer, New Restaurant Openings

sweetgreen•Los Angeles, CA

4d•Hybrid

About The Position

The Systems Engineer II, New Restaurant Openings is responsible for the technical build out of new and relocated sweetgreen restaurants. The role sits on the NRO team within Technology and works at the intersection of business systems analysis and hands on technical execution: partnering with Store Design, Operations, and third party vendors, translating restaurant requirements into system configuration, then staging, configuring, and validating the restaurant technology stack so that each location opens with technology that works the first time. That stack includes POS and QSR platforms such as PAR Brink, along with payments, loyalty, inventory, Salesforce, and the integrations between them. You will be a technical point of contact at each NRO milestone, and you will help reduce the manual effort in the process over time through scripting, API driven tooling, and templated configuration.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent hands-on experience.
3 to 5+ years in systems engineering, business systems analysis, or technical implementation, ideally within restaurant, retail, or QSR technology.
Hands-on configuration experience with POS and QSR platforms, with PAR Brink, QSR Automation preferred and Toast, Aloha, or Oracle Micros comparable, including menu, pricing, tender, and store-level configuration.
Demonstrated ability to automate operational and configuration work using scripting such as Python or PowerShell, REST APIs, and SQL, with examples of manual effort measurably reduced.
Working knowledge of integration patterns and middleware, with the ability to debug data flow across POS, payments, loyalty, inventory, and reporting systems, and strong testing discipline across test case design, UAT, and regression coverage.
Experience delivering against fixed, externally driven deadlines with multiple concurrent workstreams, and based in Los Angeles with willingness to travel to opening locations as needed.

Nice To Haves

Experience supporting multi-unit fleet growth or new restaurant formats
Familiarity with version control and CI-style validation applied to configuration management

Responsibilities

Execute the technical build out for assigned new restaurant openings, from requirements through go live and post launch stabilization, working alongside the third party vendors who perform on site installation.
Configure POS and QSR platforms for each opening, including menus, pricing, tenders, modifiers, and store level settings, and stage back end systems and environments so all platforms are integration-ready before go-live.
Validate technical readiness at each NRO milestone, including install, punch, turnover, and pre-grand opening, against defined entry and exit criteria, and escalate risk early rather than at the gate.
Provide on-site and remote support during opening week, troubleshoot configuration, integration, and data flow issues across POS, payments, loyalty, inventory, and reporting, and transition each location cleanly into steady-state IT support.
Build automation that removes manual steps from the build, including scripting, REST API integrations, and bulk configuration tooling, and execute functional, integration, regression, and user acceptance testing with results captured as repeatable artifacts.
Gather and document requirements from Restaurant Operations, Finance, Construction, and Development partners, translate them into system configuration, and report readiness and status clearly to technical and non-technical audiences.

Benefits

Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
To live the sweetlife and celebrate your passion + purpose
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag