System Engineer Manager

Spring Venture Group • Kansas City, MO

1d

About The Position

Spring Venture Group is seeking a player-coach Systems Engineer Manager to lead a small team of system engineers while directly executing core technical initiatives. The role is approximately 60% hands-on engineering and 40% team management. The manager leads a team of 2–3 engineers and owns identity boundaries, endpoint management pipelines, workspace infrastructure, and edge services, while advancing AI-driven IT operations and modernizing legacy systems into cloud-first solutions. The position reports to the Director, Technology Operations in the Technology department.

The role combines team leadership and operational management with hands-on systems engineering. It includes managing Agile/Kanban backlogs and delivery metrics, partnering across technology functions, overseeing infrastructure vendors and services, and engineering identity, endpoint, workspace, network-access, storage, and security systems. The manager is also a primary escalation point for complex, integrated technical issues.

Requirements

• At least 8 years of hands-on experience in systems engineering, endpoint management, and identity infrastructure.
• At least 2 years of experience in a management or lead capacity.
• Deep expertise in Active Directory, GPO, Azure AD Sync, Okta (including SAML, Workflows, and MFA), and Google Workspace administration, including OU management, Vault, GCP, GAM, security configurations, and enterprise user provisioning.
• Experience managing Windows and macOS environments at scale using JAMF, NinjaOne, PDQ SmartDeploy, and AWS WorkSpaces.
• Strong proficiency in PowerShell, Bash, Python, or similar scripting languages.
• Demonstrated experience using AI-assisted coding platforms such as Cursor or GitHub Copilot for scripting and automation.
• Solid understanding of DNS, PKI/certificate authorities, AWS FSx, AWS File Gateway, and core networking principles.
• Ability to operate as a player-coach, balancing planning and team leadership with direct technical execution.
• Strong emotional intelligence, transparent communication, and collaborative problem-solving skills.
• Experience managing IT projects with Jira/Confluence using Agile or Kanban frameworks.

Nice To Haves

• Certifications in relevant technologies, such as Okta Certified Administrator, Jamf Certified Admin, AWS Certified Solutions Architect, or Microsoft Certified: Identity and Access Administrator.
• Experience in healthcare or other regulated environments subject to HIPAA compliance.

Responsibilities

• Lead, mentor, and manage a team of 2–3 system engineers, maintaining high standards of quality and efficiency.
• Manage the team backlog using Agile/Kanban practices, set priorities, support predictable delivery, and track operational metrics for leadership reporting and capacity planning.
• Collaborate with Service Desk, Enterprise Applications, and DevOps leaders on cross-department initiatives, escalation paths, and operational efficiencies.
• Manage infrastructure vendor operations and contracts, monitor SLA compliance, oversee change validation and renewals, and optimize licensing spend.
• Architect, deploy, and maintain identity infrastructure across Active Directory, Azure hybrid environments, Okta, and Google Workspace, enforcing HIPAA-compliant RBAC and zero-trust access controls.
• Own the lifecycle, design, and security of Windows and macOS physical and virtual endpoints using tools including NinjaOne, JAMF, PDQ SmartDeploy, WSUS, and AWS WorkSpaces.
• Write and maintain PowerShell, Bash, and Python scripts, using AI-assisted development platforms to automate IT operations, patch pipelines, and administrative processes.
• Administer user-facing access policies and services, including RADIUS authentication, GlobalProtect VPN provisioning and client software, internal DNS, PKI/certificate authorities, AWS FSx, AWS File Gateway, and Cisco voice/Jabber services.
• Partner with managed network providers to review, test, and validate office network and Palo Alto firewall updates.
• Implement endpoint encryption and remediate operating-system and application vulnerabilities in coordination with Information Security.
• Serve as a primary technical escalation point and lead root-cause analysis and resolution for complex, integrated systems to minimize downtime.

Benefits

• Medical, dental, and vision benefits after a short waiting period
• 401(k) matching program
• Generous paid time off program and an additional company break during the holidays
• Annual Volunteer Time Off and a donation matching program
• Life insurance
• Employee Assistance Program
• Rewards and recognition
• Maternity and parental leave
• Training program and ongoing career support
• Optional HSA/FSA enrollment
• Optional AD&D, spousal/dependent life insurance, short-term/long-term disability, Travel Assist, and legal plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed