Systems Engineer Level 1 - Endpoint

Cintas • Mason, OH

3d

About The Position

The Systems Engineer Level 1 - M365 is responsible for administering and supporting M365 environments, with a strong focus on Exchange Online, SharePoint, Teams, and cloud-based collaboration tools. The position involves troubleshooting complex technical issues, managing multiple projects, and collaborating with cross-functional teams to optimize platform performance and drive cloud adoption. In addition, the role requires mentoring support teams and proactively ensuring system readiness and security.

Requirements

• Experience working within a team environment, specifically in Collaboration Services, with a group of 11 members including full-time employees and contractors
• Comprehensive knowledge and hands-on experience with all Office 365 tools, including ownership of platform features commonly found in the O365 “waffle.”
• Proficiency in managing and supporting Email and SharePoint environments, including the development of SharePoint sites
• Experience with Proofpoint email security solutions
• Demonstrated ability in Microsoft Teams administration
• Advanced PowerShell scripting skills for automation and administration tasks
• Strong understanding and practical experience in Cloud M365 environments
• Ability to proactively monitor and maintain environments to prevent issues and ensure optimal technology performance
• Experience providing Level 3 support, including handling escalations from service desk to end user services
• Capability to train and mentor lower-level teams to reduce escalation rates
• Excellent soft skills, including communication, teamwork, and problem-solving, essential for collaborating across teams
• Proven ability to contribute to raising standards within the team and driving initiatives to transition environments fully to the cloud
• High School Diploma/GED; Bachelor’s Degree preferred
• Minimum 5 years of experience in Information Technology
• Minimum 3 years of experience with M365 Administration and demonstrated knowledge of Microsoft Office Suite of products
• Proficiency with PowerShell preferred

Nice To Haves

• Role excludes server management responsibilities

Responsibilities

• Troubleshoot and resolve complex M365 technical issues, ensuring compliance with service level agreements.
• Monitor production environments to uphold quality, capacity, and readiness for new system implementations.
• Verify transition acceptance criteria and production readiness prior to system deployments.
• Plan, prioritize, and manage multiple projects, adapting to evolving business requirements.
• Support and manage Exchange Online mail environments, delivering Tier III technical assistance.
• Generate Office 365 usage reports and provide actionable recommendations for platform optimization.
• Mentor support teams and collaborate with stakeholders to address business needs and recommend solutions.

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average.
• Flexibility with four different medical plan options; one plan is offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED