Systems Engineer Level 6 (JIRA & Release Support)

WOOD Consulting Services • Ft. Meade, MD

5d • Onsite

About The Position

WOOD Federal Solutions is seeking a Systems Engineer Level 6 (JIRA & Release Support) to provide forward-deployed systems engineering support within a complex, mission-focused software environment. The selected candidate will serve as a senior-level systems engineering resource embedded with an Agile team, supporting day-to-day customer engagement, JIRA administration, release management, testing, documentation, and operational coordination. The role requires an individual who can work independently across technical and customer-facing activities while maintaining the discipline and responsiveness required in a fast-paced mission environment. The successful candidate will support Agile sprint and release activities, maintain and enhance JIRA dashboards, filters, widgets, and tickets, and help coordinate work associated with software releases. The role also includes serving as a primary point of contact for customer questions and concerns, supporting embedded testing, preparing release documentation and user-facing materials, responding to operational issues, and maintaining information in JIRA, Confluence, and related collaboration tools. This position is well suited for a senior systems engineer who combines strong customer engagement skills with hands-on experience in Agile/SAFe environments, JIRA administration, release support, testing, technical documentation, and operational problem-solving. The individual must be capable of supporting users, technical teams, and leadership while helping ensure that software changes, release activities, and customer requirements are effectively coordinated and documented. Security Clearance Requirements: This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.

Requirements

• Serve as a Subject Matter Expert in one or more Process Areas defined in ISO/IEC 15288.
• Approve delivery of work products across ISO/IEC 15288 Process Areas.
• Plan and develop engineering projects with unique or complex aspects that impact major enterprise capabilities.
• Independently resolve important engineering issues requiring the use of advanced technology or methodology.
• Apply systems engineering principles throughout the system lifecycle, including Concept, Development, Production, Utilization, Support, and Retirement.
• Work effectively across Technical, Project, Enterprise, and Agreement Process Areas associated with ISO/IEC 15288.
• Communicate effectively with program personnel, government stakeholders, senior executives, and technical teams.
• Demonstrate responsibility for the technical integrity, quality, and completeness of assigned work products and deliverables.
• Demonstrated experience leading or supporting enterprise process improvement initiatives.
• Strong experience with Agile and Scaled Agile Framework (SAFe) practices.
• Experience with Lean Six Sigma or comparable process-improvement methodologies.
• Experience assessing, documenting, redesigning, and implementing business or engineering processes.
• Experience facilitating cross-functional teams and stakeholder working sessions.
• Strong experience using JIRA for workflow management, tracking, dashboards, and reporting.
• Experience using Confluence or similar collaboration and knowledge-management tools.
• Ability to develop process metrics, analyze performance data, and use findings to drive improvement.
• Strong problem-solving, facilitation, analytical, and communication skills.
• Ability to engage effectively with users, technical teams, managers, and senior leadership across the enterprise.
• Ability to work independently and manage multiple complex improvement initiatives simultaneously.
• U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.

Nice To Haves

• SAFe certification such as SAFe Practice Consultant, SAFe Agilist, Release Train Engineer, or similar.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience supporting enterprise transformation or organizational change initiatives.
• Experience developing process governance, standards, SOPs, playbooks, or operating procedures.
• Experience creating executive-level dashboards, performance measures, and process-health reporting.
• Experience coaching teams through Agile or process-maturity improvements.
• Experience supporting large, distributed, or high-assurance federal mission environments.

Responsibilities

• Serve as a Subject Matter Expert in one or more ISO/IEC 15288 process areas.
• Analyze current business, engineering, and program processes to identify inefficiencies, gaps, risks, and opportunities for improvement.
• Develop and recommend improved processes, workflows, procedures, and operating practices.
• Apply Agile, SAFe, Lean Six Sigma, and continuous improvement methodologies to enterprise and program-level challenges.
• Facilitate workshops, working sessions, retrospectives, process reviews, and improvement activities with stakeholders at multiple organizational levels.
• Support teams in implementing and maturing Agile and SAFe practices.
• Develop process maps, workflows, metrics, dashboards, and related process-management artifacts.
• Use JIRA and Confluence to support workflow management, issue tracking, process documentation, reporting, and collaboration.
• Assess organizational and process performance using quantitative and qualitative measures.
• Identify root causes of performance issues and recommend corrective or preventive actions.
• Develop and deliver work products associated with ISO/IEC 15288 Enterprise, Project, and Technical Process Areas.
• Support development and implementation of engineering standards and processes.
• Plan and support engineering and process-improvement initiatives with complex or enterprise-level impacts.
• Independently resolve significant process and engineering issues requiring advanced judgment and analysis.
• Brief stakeholders and senior leaders on process performance, risks, improvement recommendations, and implementation status.
• Collaborate with systems engineers, program teams, technical personnel, and customer stakeholders to ensure process improvements support operational and mission objectives.
• Support organizational change and adoption activities associated with new or revised processes.
• Develop and maintain clear process documentation, guidance, training materials, and supporting artifacts.
• Mentor and coach teams and individuals on process-improvement practices and disciplined execution.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid vacation, sick leave, and company holidays.
• Opportunities for training, certifications, and continued professional growth.
• Workplace flexibility where permitted by position, customer, security, and mission requirements.
• Employee assistance and wellness programs, including available fitness-related benefits and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior