Systems Engineer L5 (Lab Manager)

Jovian Concepts

3d•Onsite

About The Position

This position will function as the Team Lead and will be responsible for multiple machine rooms of all operational mission critical systems, a lab and comms room. You will need to maintain all spaces to agency standards, maintain access lists for scan access. Monitor and enforce agency requirements for Power Space and Cooling in the rooms. Work with Facilities personnel from time to time to stay ahead of the need for PSC upgrades to support newer hardware and customer needs. Assist customers with physical installation and decommissioning of racks of servers, network devices, and comms gear. Work JIRA tickets from SA/NE teams for hardware replacements – warrantied backfill or escorting vendor support techs into the rooms to work on hardware that is under warranty. A typical day will start by catching up on emails and JIRA tickets since you left the day before and working through any issues as well as checking monitoring of machine rooms and walking the floor looking for any alerts or issues.

Requirements

A current and active TS/SCI Clearance with a MD polygraph is required.
Experience in supporting an agency machine room.
Experience in racking and cabling systems for operational deployments.
Strong communication skills.
Ability to work with small team, customers, leadership, facilities, and Vendors to identify and resolve issues.
Experience with creating and updating machine room drawings in Viso or similar tool.
Experience with hands-on support for various hardware from key vendors like HP, Dell, Cisco Arista, Juniper etc.
Experience supporting fiber (looking for breaks testing).

Nice To Haves

Experience managing/ leading a team in supporting an agency Machine/ Comms room.
Experience on a System build/deployment team.
Work in an agency or Contractor Lab.

Responsibilities

Function as the Team Lead.
Be responsible for multiple machine rooms of all operational mission critical systems, a lab and comms room.
Maintain all spaces to agency standards.
Maintain access lists for scan access.
Monitor and enforce agency requirements for Power Space and Cooling in the rooms.
Work with Facilities personnel to stay ahead of the need for PSC upgrades to support newer hardware and customer needs.
Assist customers with physical installation and decommissioning of racks of servers, network devices, and comms gear.
Work JIRA tickets from SA/NE teams for hardware replacements – warrantied backfill or escorting vendor support techs into the rooms to work on hardware that is under warranty.
Catch up on emails and JIRA tickets.
Work through any issues.
Check monitoring of machine rooms.
Walk the floor looking for any alerts or issues.