Systems Engineer II

City of Modesto•Modesto, CA

19h

About The Position

The Systems Engineer II manages and supports network operating systems, LAN/WANs, telecommunications networks, and other computing platforms. The role analyzes, plans, installs, evaluates, monitors, tests, and maintains system and application software in personal computer, client/server, or web environments. Assignments may focus on LAN/WAN system engineering, network operating systems engineering, or telecommunications. The position also supports network-related projects, system performance and troubleshooting, hardware installation and maintenance, technical documentation, cost estimates, and budget recommendations. Work is primarily in a temperature-controlled office, with some work at remote locations; occasional overtime or weekend work may be required, and travel is rare.

Requirements

Three years of increasingly responsible experience in network administration, installation and implementation; monitoring communications or operating-system software and hardware; maintaining high-end computing platforms or automated business systems; technological project management; and implementing new systems using client/server technology, or two years of responsible experience equivalent to Systems Engineer I with the City of Modesto.
Training equivalent to a bachelor's degree from an accredited college or university, with major coursework in business information systems, computer science, electrical engineering, or a related field.
Possession of, or ability to obtain, a valid California driver's license.
Must pass a P.O.S.T.-level background investigation before appointment for clearance to work on Police Department Information Systems.
Knowledge of information-systems management, including applications, design, hardware, and software options for administrative and business-oriented applications.
Knowledge of project-management methods, including defining tasks and scope, team building, resource allocation, scheduling, and communicating deliverables and results.
Knowledge of network architecture and infrastructure design and deployment, and methods for researching and evaluating hardware, operating systems, and communications software.
Knowledge of network printing and print-server technology.
Depending on assignment, knowledge of telephone-network design, configuration and provisioning; PBX and carrier technologies and protocols; RF coordination and FCC licensing; voice messaging; carrier providers and rates; ACD and IVR systems; LAN/WAN standards, protocols, speeds, configurations, and topologies; network operating systems such as Novell NetWare and Microsoft; network security; and data and telecommunications integration.
Ability to carry out moderately complex networking, communications, or telecommunications project life cycles from analysis through deployment.
Ability to analyze moderately complex systems-engineering problems and develop appropriate solutions.
Ability to manage projects within cost, resource, and schedule constraints and develop project plans and reasonable timelines.
Ability to recommend measures to optimize network performance and response.
Ability to install, configure, and support complex network infrastructure, security devices, operating systems, web, intranet/internet, and other system servers.
Ability to conduct telecommunications feasibility studies and obtain approval of feasibility study reports.
Frequent keyboard use and prolonged sitting; occasional bending or squatting; frequent lifting up to 50 pounds and occasional lifting up to 75 pounds.
Constant overall vision; frequent reading, close-up work, color and depth vision; frequent repetitive motion, writing, grasping, holding, and reaching; frequent hearing and talking in person and on the phone.
Frequent decision-making, concentration, and contact with the public and coworkers; occasional working alone; frequent exposure to computer noise.

Responsibilities

Assist with the development and implementation of network-related projects.
Communicate and work with third-party vendor sales, applications, and support.
Implement standards and procedures for network and operating systems software products, and use current and emerging technologies.
Monitor operating-system and communications-software performance, identify and resolve problems, and apply software fixes.
Prepare procedures, handbooks, manuals, and other documentation.
Assist with project proposals and yearly work programs and budgets; prepare budget recommendations for client/server environments.
Plan, install, evaluate, monitor, and maintain client/server operating-system releases, enhancements, and application software.
Work with department management, internal customers, IT professionals, organizational teams, and vendors to address service needs and technical issues.
Estimate project costs and ensure billing procedures and costs are correct, timely, and compliant with general accounting principles.
Establish operational and technical procedures for using client/server systems and program products; monitor system performance, status, and resources, and develop scripts as needed.
Install, configure, and maintain hardware.
Build and maintain positive working relationships and provide good customer service; maintain a safe working environment.
For LAN/WAN assignments, participate in installations and configurations; execute projects; develop requirements and functional and technical specifications; resolve connectivity issues; maintain LAN and Internet connections; perform upgrades, support, and maintenance; analyze systems at workgroup, department, and enterprise levels; and develop cost data.
For network operating system assignments, install and maintain NOS environments, review and evaluate new systems and enhancements, resolve system errors, interface with IT staff and users, document standards and procedures, monitor system performance, and support client/server applications connected to multiple remote sites.
For telecommunications assignments, assist with installing, repairing, and maintaining telecommunications systems and equipment; implement telephone systems and networks; perform basic traffic analysis; review and evaluate systems and enhancements; plan installations and estimate costs; ensure applicable FCC requirements are met; and prepare FCC license applications.
Perform related duties as assigned.