About The Position
iT1 is seeking a Systems Engineer II to provide internal and external managed-services infrastructure support. The position is a key point of contact between iT1 and its customers, handling monitoring, incident response, systems administration, network troubleshooting, escalation management, documentation, and operational support while ensuring assigned work meets company standards. The role includes monitoring infrastructure alerts and notifications; resolving and documenting incidents within SLA targets; supporting network, Windows Server, Microsoft 365, Azure, and virtualization environments; serving as a technical escalation point; participating in major incidents, root-cause analysis, and change management; maintaining technical documentation and asset information; and using PowerShell and automation tools to improve operational efficiency.
Requirements
- 3–5 years of infrastructure, systems, or networking experience.
- Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies.
- Experience working from alerts through escalation, resolution, and documentation.
- Excellent customer service, documentation, organization, and prioritization skills.
- Ability to mentor junior engineers and lead technical troubleshooting efforts.
Nice To Haves
- 3–5 years of managed-services support experience preferred.
- Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms.
- Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery.
- PowerShell scripting and automation experience.
- Azure Administrator Associate (AZ-104) certification.
- Azure Solutions Architect Expert (AZ-305) certification.
- Cisco Certified Network Associate (CCNA) certification.
- VMware or Microsoft 365 certifications.
Responsibilities
- Monitor and respond to infrastructure alerts, events, and monitoring-system notifications.
- Research, resolve, document, and communicate internal and client incidents within defined SLA targets.
- Troubleshoot and configure networks, including Meraki, Cisco, VPNs, switching, routing, wireless, and firewalls.
- Troubleshoot Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
- Administer Azure services, including virtual machines, storage, networking, backup, monitoring, and identity services.
- Support VMware vSphere and/or Hyper-V environments.
- Act as a technical escalation point for other support teams.
- Participate in major incident response, root-cause analysis, and change-management activities.
- Maintain diagrams, documentation, procedures, and asset information.
- Use PowerShell and automation tools where appropriate to improve operational efficiency.
- Mentor junior engineers and lead technical troubleshooting efforts.
Benefits
- Medical, dental, and vision benefits with highly subsidized premiums.
- Two weeks of paid time off in the first year, increasing with tenure.
- Most major holidays off.
- 401(k) plan with employer match.
- Onsite fitness center.
- Onsite monthly massages.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
