Systems Engineer II
About The Position
Implement, maintain, and support Epic client application platforms consisting of software, networks, hardware, and databases. Independently implement and support technical solutions, including platform systems with critical infrastructure, network, application, database, and security components. The role manages enterprise platform operations, performance, troubleshooting, automation, platform design and implementation, upgrades, migrations, patch management, and security remediation. This is a hybrid role requiring onsite work as needed based on weekly or monthly business needs. The schedule is Monday through Friday during Eastern business hours. On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment and use Teams video through Mass General Brigham-provided equipment.
Requirements
- Bachelor's degree in Computer Science or a related field; equivalent experience may be accepted in lieu of a degree.
- Certified Epic Client Systems Administrator (ECSA).
- At least 5 years of experience as a systems engineer or in a related position.
- Proficiency administering enterprise systems and platforms.
- Solid understanding of networking concepts, firewalls, and load balancers.
- Solid understanding of data structures and database systems.
- Intermediate scripting and automation skills to streamline operational tasks.
- Ability to analyze and independently troubleshoot complex system and application issues.
- Experience with system monitoring tools and interpreting performance data.
- Understanding of system security concepts and implementation of security-leading practices.
- Effective collaboration and communication skills across technical and non-technical teams.
- Flexibility to work onsite according to weekly or monthly business needs.
- On remote workdays, ability to work from a stable, secure, and compliant workstation in a quiet environment and use Teams video with Mass General Brigham-provided equipment.
Nice To Haves
- Experience as an Epic Client Systems Administrator.
- Experience working in a large organization with change control policies and change tracking systems such as ServiceNow.
- Experience supporting a healthcare organization; experience supporting Epic healthcare systems is optimal.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and hybrid environments.
Responsibilities
- Independently manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
- Monitor and optimize platform performance, availability, and capacity.
- Troubleshoot and resolve complex platform issues across multiple environments with minimal supervision.
- Develop and maintain automation scripts and tools to improve operational efficiency.
- Contribute to the design and implementation of new platforms and services.
- Participate in platform upgrades, migrations, and patch management.
- Support security hardening and vulnerability remediation efforts.
- Collaborate with cross-functional teams to support business and technical projects independently.
Benefits
- Comprehensive benefits.
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs designed to celebrate contributions and support professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
