Systems Engineer II

Norway Savings Bank Opportunties • Norway, ME

6d • Onsite

About The Position

Norway Savings Bank is seeking an experienced Systems Engineer II to join our ITS team, based out of our office in Norway, ME. This role plays a key part in maintaining the Bank’s technology infrastructure, ensuring it is secure, reliable, resilient, and performing optimally. The position involves managing and supporting virtual server, cloud, identity, remote access, and enterprise application environments using technologies such as VMware, Citrix, Microsoft Azure, Microsoft 365, and Microsoft Entra ID. Responsibilities include system implementation and upgrades, performance monitoring, and managing backups and replication to ensure employees have dependable access to critical systems and data. The role also offers the opportunity to support the Bank's adoption of artificial intelligence technologies, including Microsoft Copilot, by assisting with configuration, identity and access, licensing, monitoring, troubleshooting, and data protection in collaboration with security, compliance, data, and business teams. As a member of the ITS team, this position serves as an escalation point for complex issues, facilitates cross-training, and contributes to various technology projects. It's an ideal role for an experienced systems professional who enjoys problem-solving, learning new technologies, and contributing to a secure and modern technology environment.

Requirements

• Associate’s or Bachelor’s degree in Computer Technology from an accredited college or equivalent work experience.
• Understanding of Microsoft Server, Windows 11, Active Directory, Exchange, SQL, M365, Copilot, Azure and AntiVirus software administration.
• Deep understanding of Virtualization Technology, Virtual Desktop Infrastructure, and Storage Area Networks.
• Troubleshooting skills required and excellent customer service skills
• Familiarity with Banking Regulations and Cyber Security
• Expert problem-solving, time management, multi-tasking, and creative thinking.
• Must be able to work independently and in a team environment
• Be flexible and willing to travel when needed

Nice To Haves

• Technological certifications

Responsibilities

• Determine system specifications and design, implement, and plan software/hardware upgrades to the system infrastructure.
• Monitors and maintains server backup and server disaster recovery systems.
• Ensure software license compliance for the systems in the organization.
• Plans and performs Application and System upgrades/updates.
• Ensures all servers are fully functional and secure at all times.
• Ensures all network security software applications are functioning correctly.
• Escalates issues to appropriate staff and/or vendors as needed.
• Responds to health and performance monitoring alerts for all systems.
• Ensures all systems and hardware are up to date with regard to OS patches and vendor updates.
• Maintain application servers including vendor updates and new software installations.
• Continually practices proper security procedures with respect to Internet access, data access, anti-virus protection, user password protection, file system rights and permissions, and intrusion detection.
• Evaluates, manages and implements vendor contracts and agreements to assure proper requirements and services are provided.
• Works with other IT personnel in problem resolution and assists with level 2 help desk support requests.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, licensing, service health, administration, security, and integration with identity and endpoint-management services.
• Support Microsoft Copilot and other approved AI capabilities through technical readiness, licensing, configuration, access management, service monitoring, troubleshooting, adoption support, and coordination with data governance, privacy, security, compliance, and legal requirements.
• Ensures compliance with established information security policies, procedures and regulations.
• Keeps up to date with new IT technologies, methods and best practices.

Benefits

• 160 hours of paid time off per year
• 48 hours of paid sick time per year
• 11 paid holidays
• Full suite of insurance benefits
• Comprehensive Wellness Program, including on-site gyms, access to our Health Coach, and individual and team challenges to earn monetary incentives
• Tuition reimbursement
• Employer HSA contributions
• 401K with exceptional employer contributions
• A hands-on team that is committed to the growth and success of our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree