Systems Engineer II - Linux

Early Warning®•Scottsdale, AZ

1d•Hybrid

About The Position

Supports and maintains the organization’s Hosting Infrastructure and Operating Systems (on-prem and cloud). Administers and manages cloud and physical infrastructure systems and configurations; analyzes issues for strategic and tactical decision making and ensures system health is optimized to support internal and external customers. Major systems supported by this team include, but are not limited to, Linux, Windows, Virtualization, Storage, Data Center, and Mainframe and all internet related tools to ensure they function as expected.

Requirements

High school diploma or GED.
A minimum of 5 years’ experience in Red Hat Linux system administration
Working knowledge of AWS services (EC2.S3, RDS, VPC, cloud watch etc.)
Understanding of encryption technologies (data-at-rest)
Experience with scripting languages i.e. Bash.
Must demonstrate strong attention to detail.
Proven experience in medium-to-large enterprise environment.
Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy.
This position requires excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
Good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
Excellent problem-solving skills and the ability to work independently or as part of a team.
The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary.
Must be US Citizen or US National only.
Background and drug screen

Nice To Haves

Red Hat Certified Engineer (RHCE)
Additional related education and/or experience preferred
Certifications such as Linux, Windows, Virtualization, Storage, Data Center or Mainframe are beneficial (depending on functional area of responsibility)

Responsibilities

Performs systems engineering, installation, configuration, administration and maintenance of assigned technology responsibilities.
Implements and reviews systems monitoring to ensure platform availability and optimal performance.
Analyzes systems health data and makes recommendations to improve performance, prevent service degradation and ensure high availability of technology platforms.
Provides systems production support, reporting and monitoring of availability for IT Systems.
Resolves complex hardware/software related problems as tier III support, diagnose issues, performs root cause analysis and implements mitigating measures of assigned technology platforms.
Implements defined changes to existing hardware and operating system infrastructure such as security patches, non-security patches and technology upgrades in support of vulnerability management, emerging threats and lifecycle management
Creates and/or edits technology policies, procedures and associated documentation.
Interacts with internal customers and external vendors to provide quality customer service.
Supports the company’s commitment to protect the integrity and confidentiality of technology systems and data.
Support existing technology infrastructure in an on-call capacity as part of a team rotation.
Stays current on the latest industry technologies, trends and strategies.
Completes work in a timely and accurate manner while providing exceptional customer service.
Mentors, Trains, coaches and guides Systems Engineers.
Applies direction/ feedback from management to continually improve performance and service levels.
Participates in and follow change management processes for change implementation.