Systems Engineer I
About The Position
DigitalOcean is seeking a Systems Engineer I to join their Infra::Machines::Design Organization. This role will support sustaining engineering efforts for the hardware infrastructure of the DigitalOcean server fleet, focusing on optimizing and troubleshooting data center hardware at scale. The ideal candidate will be eager to tackle new challenges as DigitalOcean expands its data center footprint and infrastructure cloud capacity, explore new technologies, and provide top-tier support for hardware and firmware within the DO fleet. This is a hybrid role reporting to the Manager of Infra::Machines::Design.
Requirements
- Technical Degree (BS Computer Science/Engineering) or equivalent practical experience.
- Hands-on experience operating a cloud infrastructure at mid-tier scale or better.
- An in-depth understanding of server hardware, firmware, and infrastructure.
- Strong knowledge in troubleshooting techniques, Python and BASH.
- Clear communication and collaboration across key stakeholders.
- An insatiable passion for constant improvement.
Nice To Haves
- JTAG debugging / Firmware troubleshooting / Wire sniffing experience
Responsibilities
- Act as a member of the Sustaining Engineering team in the Infra::Machines::Design Organization.
- Support server hardware, cabling, and networking hardware throughout its operational lifecycle.
- Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution.
- Participate in 24/7 on-call rotation with other members of the team.
- Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components.
- Develop and maintain standards and practices for DigitalOcean hardware operations.
- Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns.
- Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations.
- Coordinate with Ops teams on monitoring thresholds, failure modes and alerting.
- Assist in troubleshooting cause of failures and work to prevent them in the future.
- Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them.
Benefits
- Competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy.
- Reimbursement for relevant conferences, training, and education.
- Access to LinkedIn Learning's 10,000+ courses.
- Bonus in addition to base salary.
- Equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
