Systems Engineer I - SDF (3rd shift)

Novo Nordisk • Durham, NC

1d • Onsite

About The Position

Provide operational support as part of a cross-functional IT Infrastructure team, as well as assist in the maintenance & administration of automated control & IT systems during OFP site Durham project & its future operations. Responsible for the configuration, installation & working condition of the automation equipment control systems & computer Information systems throughout the facility, including site ERP systems, SAP. Please note, this position will train on first shift, then move to 3rd shift 10pm - 6:30am Monday through Friday.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field from an accredited university required
• May consider an Associate’s degree in Computer Science, Information Technology or related field from an accredited college and five (5) years of experience implementing & administering networks in a medium to large enterprise environment
• May consider a High School Diploma or GED with a minimum of seven (7) years of experience implementing & administering networks in a medium to large enterprise environment
• Minimum three (3) years of experience implementing & administering networks in a medium to large enterprise environment required
• Minimum three (3) years of experience supporting Windows based virtual servers preferred
• Experience supporting IT network infrastructure, preferably Cisco equipment required
• Specific knowledge of networking principles & concepts required
• Experience supporting Windows based virtual servers preferred

Nice To Haves

• Certification in a networking infrastructure discipline (e.g. CCENT, Network +) preferred
• Experience in Pharmaceutical, Biotech, Food, Cosmetic, Beverage or relevant work preferred
• Experience with SAP preferred
• Experience with VMWare preferred
• Minimum two (2) years of experience in support of production operations a plus
• Knowledge of Microsoft Office a plus
• Excellent organizational & planning skills, customer service skills & problem-solving skills a plus

Responsibilities

• Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (monitoring tools, network management systems, etc.)
• Hands-on with hardware & software including server room & patch room build outs
• Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
• Provide tier 1-2 IT network support, including after-hours
• Provide tier 1-2 server administration/support for onsite virtual servers
• Provide tier 1 support of site ERP system, SAP, including iDoc monitoring, analysis, & resolution
• Liaison between site end users & HQ end user support for site ERP system, SAP
• Provide ad-hoc production support & after-hours support to the site for IT related issues
• Inventory control of patch cables, video cables, peripherals & other IT items
• Maintain network/infrastructure documentation in accordance with corporate requirements
• Support backup/restore processes for manufacturing systems
• Interacts with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes
• Perform life-cycle system management tasks in conjunction with corporate IT teams for network & infrastructure systems
• Participate in corporate infrastructure guidance groups
• Provide superior customer service
• Identifies, reports & may recommend corrective action for any unsafe conditions to a supervisor, or department manager
• Adheres to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures
• Follows all cGMPs & ensures that product is manufactured according to procedure & current good manufacturing practices
• Maintains training readiness
• Follow all safety and environmental requirements in the performance of duties
• Other duties as assigned

Benefits

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree