Systems Engineer, CX Automation Team

Gong.io•Chicago, NY

5d•Remote

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is searching for a CX Automation Systems Engineer to help us build customer-facing intelligent workflows, creating an agentic customer journey. In this role, you'll be part of a team creating automations that elevate the customer experience by delivering timely and relevant information, resources, and calls to action. You will partner with various other teams including Outcomes, Customer Success, RevOps, and Product.

Requirements

5+ years of hands-on experience in Business Systems, GTM engineering, Data/Analytics engineering, Solutions Engineering, or a similar role in high-growth B2B SaaS.
Automation Expertise: Proven track record of building and deploying automations, with significant experience using platforms like Workato, n8n, or Retool.
Passion for Technology: Ability to evaluate emerging AI and automation technologies and determine where they create real business leverage versus noise.
Systems Architecture: Understanding of how data moves across complex systems and ability to design solutions that maintain data integrity and system performance.
Problem-Solving: Adept at identifying inefficiencies and developing creative, scalable solutions.

Responsibilities

Own the design and development of automation projects serving our customers.
Identify and Prioritize High-Impact Use Cases: Uncover high-leverage opportunities across the customer lifecycle and prioritize which automation initiatives to build.
Design and Implement End-to-End Workflows: Use tools like Workato, Retool, LLMs, and Gong to embed AI into customer-facing workflows so the right insight or action happens at the right moment, without manual intervention.
Build & Fine-Tune Solutions: Focus on the technical build of AI-driven tools, including defining, iterating, and optimizing integrations with GTM systems, managing data retrieval, and ensuring solutions can handle rapid scaling across internal and external users.
New Feature Integration: Serve as the technical expert for integrating and testing pre-release and new product functionality. Your successful technical builds may become prototypes for future core product features.
Cross-Functional Collaboration: Partner with stakeholders across the organization to validate technical requirements, test prototypes and integrations, and ensure seamless, high-quality deployment of automations within the broader Gong ecosystem.