Systems Engineer, Co-Managed Services - Technology

SC&H•Columbia, MD

18h•$75,000 - $90,000•Onsite

About The Position

The Systems Engineer, Co-Managed Services will serve as a senior escalation point and technical subject matter expert within our service delivery team. This role ensures client environments, including Azure, Entra ID, VMware, servers, Intune, and Network/LAN, are operating at peak efficiency while aligning and setting internal security and configuration baselines. This role will also serve as the key facilitator of integrations between core management and operational systems for our Co-managed Services Team.

Requirements

Extensive experience administering and troubleshooting Azure, Entra ID, Intune, VMware, Windows Server, and M365 environments.
Demonstrable experience with MSP style tools and platforms such as Ninja, Halo, documentation platforms, and others.
Proven ability to lead escalations and provide advanced technical troubleshooting.
Experience overseeing technical staff in day-to-day operations and escalations.
Strong understanding of patching, configuration management, and operational baselines.
Demonstrated experience creating project plans, budgets and presenting ideas to senior team members or leadership.
Excellent communication and collaboration skills, with ability to engage in client strategy discussions.

Nice To Haves

Bachelor's Degree in an IT/ Computer Science focused path
4-6 years of progressive technical experience and demonstrated ownership of complex infrastructure environments
Microsoft certifications (Enterprise Administrator Expert, Security Administrator, Azure Solutions Architect) strongly preferred.
Experience with MSP and multitenant management and automation platforms including Halo, NinjaOne, Huntress or others strongly preferred
Demonstrated life-cycle experience managing Storage Area Networks, Cloud Storage, Backup systems and VMware environments required

Responsibilities

Serve as senior technical escalation for complex client issues across Microsoft 365, Azure, Entra, VMware, Windows server and Active Directory environments
Own patching and Intune strategy, configuration, enforcement, and continual improvement
Define and maintain security baselines within M365 / Intune and ensure client alignment.
Provide advanced technical leadership and subject matter expertise for projects as needed
Ensure adoption, configuration, and best practice usage of core toolsets (RMM, PSA, documentation, password management, monitoring).
Stay current on Microsoft features and updates to support troubleshooting and advisory roles.
Coach and mentor other staff ensuring consistent quality and operational excellence.
Support selective client-facing engagements for key infrastructure accounts
Create and maintain SOPs, technical documentation and knowledge articles to standardize operations.