Systems Engineer - Client Management

Seattle Public Schools • John Stanford Center for Educational Excellence, WA

7d

About The Position

This position’s responsibility, under general direction, is to assist in designing major sections of the enterprise client management environment including back-end management functions and unifying client management processes and practice across the district. This position differs from others in its class by the complexity of system and applications/scope on which it works and the amount of guidance it requires. Function as part of a cohesive client management team including actively sharing ideas, participating in meetings, staying current with applicable technology developments and trends, cross-training with other team members, and thinking creatively. A technical test may be administered at our JSCEE office.

Requirements

• Design, planning, and operation of client management systems, processes, and tools.
• High level of technical expertise in one or more client operating systems (Windows, Mac, iOS)
• Proficient in one or more scripting languages
• Understanding of TCP/IP communications and troubleshooting
• Able to examine current environment and practices and find ways to improve and be more efficient.
• Problem solving and troubleshooting skills.
• Communication skills
• Working in a team environment.
• Two (2) to four (4) years of related technical experience required; demonstrated experience showing a high level of technical skills and problem solving
• Bachelor’s degree in computer science or related field or completion of equivalent training; equivalent work experience may substitute for the education requirement on a year-for-year basis; or an equivalent combination of education and experience.

Nice To Haves

• one (1) year of client management related experience is preferred
• Knowledge and experience with SCCM or similar, Filewave or other MDM, OS X Management, and GPOs.
• Familiar with SEP, WSUS, SQL/WMI, Student Information Systems, XML, Software and OS Deployment techniques
• Extensive knowledge of scripting languages. Primarily Powershell, VBS, KIX, UNIX Shell
• Applicable certifications are a plus

Responsibilities

• Plans and implements software/hardware and network systems to facilitate efficient management of client systems including Windows, Mac, iOS, and others with a focus on increasing proactivity, automation, and efficiency.
• Plan and implement standard client management processes to be used across the whole district.
• Provide technical support, troubleshooting, and solutions for more complex and larger scale client technical issues or problems.
• Perform client management tasks such as configuring and sustaining client, management systems, automation, application packaging, optimizing, computer policy editing, patch management, login scripts, and software distribution.
• Work on individual and team projects, including organizing or leading projects as assigned.
• Document and communicate changes, solutions, and progress effectively to field support, Tech Line, team members, and other relevant parties.
• Provide direction, guidance, resources, and training for field support and others about client management processes.
• Maintain documentation of configurations and other items as appropriate.
• Work collaboratively with the field support, Telecom, System Ops, and others as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level