Systems Engineer - API

Novo Nordisk • Clayton, NC

3d • Onsite

About The Position

Responsible for the operation, maintenance, administration and improvement of selected infrastructure systems & platform systems. Evaluate existing supported virtualization and SAN systems and design proposed systems to ensure lifecycle management of those systems including new technologies. Ensure that installation, troubleshooting, qualification & validation of infrastructure systems meets local and regulatory requirements. Collaborate with team to design, build, & operate the overall Virtualization environment including storage & backup of data that meets stakeholder needs. Assist in training team members to ensure coverage & business continuity through coaching and developing their knowledge and skill set. Serve as a primary support resource of IT platforms, providing Tier 2 and 3 support as defined in support model. Monitor systems & respond to IT incidents. Serve in the team’s on call rotation and provide after-hours support to the site as required to support production needs. Ensure IT systems are available, capable, and accessible to meet production & business requirements. Direct internal process changes as required to ensure secure and available systems to support production needs. Manage IT department projects and support other business unit projects. Serve as SME during corporate and external agency audits. Collaborate with Global IT Infrastructure groups. Support and practice IT Security. Comply with internal & external regulations & procedures. Follow all safety and environmental requirements in the performance of duties. Other accountabilities as assigned.

Requirements

• Bachelor’s Degree in information technology, Engineering, Automation, or relevant field of study from an accredited university required, with minimum of three (3) years of direct related experience included but not limited to System Administration or Engineering tasks, network infrastructure management, virtualization and cloud deployments, backup and disaster recovery processes, etc. required
• In lieu of a minimum of three (3) years of direct related experience included but not limited to System Administration or Engineering tasks, network infrastructure management, virtualization and cloud deployments, backup and disaster recovery processes, etc, may consider a minimum of six (6) years of indirect experience included but not limited to process user or project work with no hands-on system work
• In lieu of BS Degree and three (3) years of direct related experience or six (6) years of indirect related experience, may consider an Associate’s Degree in information technology, Engineering, Automation, or relevant field of study from an accredited college or university with a minimum of five (5) years of direct related experience or eight (8) years of indirect experience required
• In lieu of BS Degree and three (3) years of direct related experience or six (6) years of indirect related experience, may consider a High School Diploma or equivalent with high level technical certifications (ex: Server and Virtualization certifications such VMWare Certified Professional, Citrix Certified Associate (CCA) – Virtualization (CCA-V), Microsoft Server and Virtualization Certifications, Linux Certifications, Cloud Certifications, Storage Solution Certifications, other Virtualization platform, General Network and Security Certifications) and a minimum of seven (7) years of direct related experience or ten (10) years of indirect related experience required
• Knowledge of Microsoft OS, Linux OS, Networking principles, and concepts of IT Security required
• Experience in System Monitoring Tools, Domain Services, Backup Solutions, Deployment of Virtualized Servers, Patch Management, and IT Security required
• Strong technical background in IT Infrastructure systems required
• Experience of using System Monitoring Tools, Domain Services (Active Directory, DNS, DHCP), Virtualization Platforms, Backup Solutions and Disaster Recovery Processes, System Patch Deployment Technologies, Communication Flows and Firewalls required
• Analysing, troubleshooting, documenting, and resolving infrastructure and business system hardware, software and networking incidents required
• IT governance, including system and configuration management, business continuity & forecasting required
• Knowledge of IT systems analysis and Information System Security principles preferred

Nice To Haves

• Certification in an IT System Administration/Engineer discipline preferred
• Knowledge of VMware vSphere (Version 6+) preferred
• EMC VPLEX Virtualized Storage Platform experience preferred
• EMC VNX, UNITY storage array experience preferred
• Fibre Channel Network Design, Implementation & Operational experience (Brocade SAN Hardware) preferred
• Backup IT Utilities including operational experience (Veritas) preferred
• Automated control systems and knowledge of Six Sigma methodologies a plus
• GxP Pharmaceutical Environment Experience a plus
• Demonstrates good written & oral communication skills a plus
• Demonstrated ability to develop & maintain strong internal relationships preferred

Responsibilities

• Evaluate existing supported virtualization and SAN systems and design proposed systems to ensure lifecycle management of those systems including new technologies
• Ensure that installation, troubleshooting, qualification & validation of infrastructure systems meets local and regulatory requirements
• Collaborate with team to design, build, & operate the overall Virtualization environment including storage & backup of data that meets stakeholder needs
• Assist in training team members to ensure coverage & business continuity through coaching and developing their knowledge and skill set
• Serve as a primary support resource of IT platforms, providing Tier 2 and 3 support as defined in support model
• Monitor systems & respond to IT incidents
• Serve in the team’s on call rotation and provide after-hours support to the site as required to support production needs
• Ensure IT systems are available, capable, and accessible to meet production & business requirements
• Direct internal process changes as required to ensure secure and available systems to support production needs
• Manage IT department projects and support other business unit projects
• Serve as SME during corporate and external agency audits
• Collaborate with Global IT Infrastructure groups
• Support and practice IT Security
• Comply with internal & external regulations & procedures
• Follow all safety and environmental requirements in the performance of duties
• Other accountabilities as assigned

Benefits

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level