Systems Engineer 3 (Watch Desk) - Jira/Confluence/Rancher/Redis/NiFi/Docker/Kubernetes/AWS/Nagios/Prometheus

Captivation Software • San Antonio, TX

4d • Onsite

About The Position

Captivation Software is looking for a senior level systems engineer who will be working on the watch floor and responsible for monitoring system health, availability, performance, and data pipelines; investigating alerts and incidents; performing authorized recovery actions; escalating unresolved issues; maintaining tickets, shift logs, SOPs, metrics, and reports; providing concise status updates and effective shift handoffs.

Requirements

• Must currently hold a Top Secret/SCI U.S. Government security clearance with a favorable Polygraph
• Twenty (20) years-experience as a SE in programs and contracts of similar scope, type and complexity is required
• Demonstrated experience in planning and leading Systems Engineering efforts is required.
• Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required
• Five (5) years of additional SE experience may be substituted for a bachelor’s degree.
• Security Plus Certification (or willingness to attain within 6 months)
• Linux and command-line proficiency
• Hardware, software, network, and data-flow troubleshooting
• Clear communication and documentation
• Ability to follow and maintain SOPs, prioritize incidents, and work independently in a 24x7 environment.
• Jira, Confluence, Rancher, Elasticsearch, Redis, NiFi, Docker, Kubernetes, AWS, virtualization, and monitoring tools such as Nagios, Grafana, and Prometheus.

Nice To Haves

• Experience with RTRG Mission analytics operation and use
• Ability to read a variety of Graphs of systems information and interpret them to discern correct operations
• Ability to lead small team of WD shift personnel
• Ability to direct and provide meaningful guidance to teammates

Responsibilities

• Monitoring system health, availability, performance, and data pipelines
• Investigating alerts and incidents
• Performing authorized recovery actions
• Escalating unresolved issues
• Maintaining tickets, shift logs, SOPs, metrics, and reports
• Providing concise status updates and effective shift handoffs
• Experience with RTRG Mission analytics operation and use
• Monitoring OS and Applications
• Troubleshooting OS and Applications and escalating as required
• Troubleshooting dataflow and escalating as required
• Troubleshooting network issue and escalating as required
• Ability to read a variety of Graphs of systems information and interpret them to discern correct operations
• Good communications skills written and verbal
• Ability to dissect complex issues and generate concise accurate status
• Generating metrics and reports for submission to customers using disparate data sources
• Generating SOPs for use by the members of the Watch desk and/or customers
• Ability to lead small team of WD shift personnel
• Ability to direct and provide meaningful guidance to teammates
• Maintain schedules as required
• Linux and command-line proficiency
• Hardware, software, network, and data-flow troubleshooting
• Clear communication and documentation
• Ability to follow and maintain SOPs, prioritize incidents, and work independently in a 24x7 environment.

Benefits

• Annual Salary: $130,000 - $270,000 (Depends on the Years of Experience)
• Up to 20% 401k contribution (No Matching Required and Vested from Day 1)
• Above Market Hourly Rates
• $3,600 HSA Contribution
• 6 Weeks Paid Time Off
• Company Paid Employee Medical/Dental/Vision Insurance/Life Insurance/Short-Term & Long-Term Disability/AD&D

What This Job Offers

• Job Type: Full-time
• Career Level: Senior