Systems Engineer 3 - Backup

reliance•Cypress, CA

6d•Onsite

About The Position

The Systems Engineer III – Backup is responsible for the support and delivery of the Backup environment with secondary responsibilities for the Storage environment. This role proactively identifies, troubleshoots, and resolves medium- to high-complexity system issues; improves processes; maintains documentation; supports data recovery initiatives; prepares reports for management and IT users; monitors support tickets; assists with audits; participates in backup technology upgrades; and supports select Data Center initiatives.

Requirements

Bachelor’s Degree or equivalent work experience in a related field required
5+ year’s exposure to Commvault Cloud and Metallic SaaS backup required
7+ years’ experience in a Storage and Backup role for an IT organization required, preferably in a large enterprise setting with multiple operating platforms (Windows, Linux, VMware, AIX, IBMi, M365/SaaS, etc.)
5+ year’s exposure to Cloud technologies required, including Azure and AWS
Knowledge and experience with a variety of scripting languages such as Powershell, batch files, etc. a plus
Must be self-motivated and able to work independently, with minimal supervision and as part of a team
Detail oriented with excellent interpersonal communication and customer service skills.
Ability to think outside the box
Resourceful, excellent troubleshooting skills
Understand current security threats and be able to work with others to proactively protect environment
Understanding of networking concepts and technologies including TCP/IP, DNS, DHCP, etc. required
Excellent analytical, verbal, and written communication skills required.
Ability to influence, communicate effectively and interact with diverse personalities required.
Must have strong organizational skills and multi-tasking skills in order to meet required deadlines in a fast-paced work environment

Nice To Haves

3+ year’s exposure to other Enterprise backup solutions such as Veritas, Dell, Cohesity, Rubrik, Veeam preferred
3+ years’ exposure to Dell/EMC VMAX/PowerMAX preferred
3+ years’ exposure to Brocade SAN Switching preferred
3+ years’ exposure to Dell/EMC SRDF and Zerto Disaster Recovery replication preferred
Experience with AI and Automation preferred

Responsibilities

Architects, implements, and supports infrastructure and technologies.
Design and create systems and architectures
Model solutions of varying complexities and creates strategies that consider all aspects of the customer’s requirements and problems.
Frame the essence of the customers issue and build scalable and adaptable solutions while considering the larger stakeholder community.
Propose migration path strategies for upgrades.
Gain stakeholders buy-in, eliminates ambiguity, and ensures traceability to source requirements.
Consider impact and mitigate and address issues prior to commitment to change.
Review existing technologies for vendor support and end-of-life information
Support the deployment, operations, and maintenance of infrastructure technologies
Contribute to identifying migration path needs
Takes initiative in resolving problems that are ambiguous
Assist the team with investigating, testing, making recommendations, and implementing solutions
Assist the team in framing the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community
Present unbiased positions to customers and explain ideas in understandable terms
Administer, monitor and support all aspects of Storage & Backup environments
Apply knowledge to identify and proactively responds to high complexity system problems
Work to develop additional technical knowledge and skills
Perform system maintenance activities
Develop and maintain documentation of assigned environment
Anticipate problems; sees how a problem and its solution will affect other areas
Analyze current processes and procedures for possible improvements
Evaluate new technology as potential solutions to existing problems
Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue.
Support for Disaster Recovery environment by engaging with appropriate IT teams as needed.
Administer tools that generate daily, weekly, monthly backup reports, and provide that backup reporting to management, IT personnel and subsidiaries as required.
Provide support for annual audits by generating and providing reports to auditors and updating tickets that prove that failures have been investigated.
Participate in all Storage and Backup technology upgrades and implementations that are intended to support and enhance recovery efforts and providing support to all backup related initiatives.
Pursues training and development opportunities; Strives to continuously build knowledge and skills
Assist personnel in other IT departments to resolve technical and/or application issues
Other duties as requested