Systems Engineer 1 - Hybrid
About The Position
The Systems Engineer 1 (SE1) is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include remote and/or onsite consulting, troubleshooting, and support for clients with various technologies, installation and integration, and troubleshooting of systems services. The SE1 must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position. This is a hybrid position; the SE1 will work remotely and go onsite as needed, or as required by client agreements.
Requirements
- 1-3 years’ experience as a Systems Engineer
- Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems
- Proven track record and experience with Microsoft, Mac, and Virtual services
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching
- Working technical knowledge of current network hardware, protocols, and internet standards
- Strong background with ticketing systems and tracking work
- 1+ years in a customer facing role, MSP preferred
- 2+ years working with SaaS products
Nice To Haves
- Microsoft Certifications preferred
- Bonus point for Intune, ConnectWise, RRM tool experience
- Virtualization technology certified a plus (Azure, VM Ware and AWS)
- Experience with MSP tools like ITGlue are a bonus
Responsibilities
- Customer Satisfaction through the delivery of world class Support Services
- Optimizing productivity while assigned to customer tickets or projects
- Ability to prioritize work through ticket and project status
- Problem-solving and resolution of systems issues and escalating where appropriate
- Ticket Quality Control and Ticket Management
- Customer Service, including in-person, phone, video, and email communication
- On-site visits to nearby customers (20%)
- Occasional on-call responsibility/rotation
- Participation in process improvement initiatives
- Documentation skills for customer environments
Benefits
- healthcare (medical, dental & vision)
- 401K fund contribution
- paid-time-off
- short & long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
