Systems Design Engineer

Cynet Systems•Austin, TX

11h•Onsite

About The Position

The Systems Design Engineer will work on complex issues and problems as they arise in the lab or Data Center. This role involves monitoring a ticketing system to debug and root cause software and hardware problems, as well as monitoring the lab and data center for issues such as power outages, network outages, and liquid cooling leaks. The engineer will be responsible for physically installing and replacing hardware, debugging firmware and operating system issues (especially related to GPUs), and working through JIRA tickets. The role requires debugging platforms and systems while ensuring priority items receive attention, communicating clearly in tickets, and taking direction from leaders based on business priorities. Collaboration with partners, vendors, ODMs, and OEMs on issues is also a key part of the role, along with driving continuous improvement within the organization.

Requirements

Proven track record of working in a Data Center on complex systems.
Knowledge in JIRA, scripting, and Debug methodologies (BMC, BIOS, GPU).
Linux skills with the ability to run automated scripts, analyze logs, and provide updates.
Experience working and communicating with OEM partners and vendors.
Self-driven expertise in debugging problems and root causing issues.
Ability to quickly understand and apply specific details to tickets.
Strong verbal and written communication skills.
Ability to work well as part of a team.
Strong analytical and problem-solving skills.
Proven ability to lead teams and drive issues to resolution.
Knowledge of Data Center systems that include CPU and GPUs.
Ability to function as both a technician and an engineer.
Ability to physically install and replace hardware.
Ability to use forklifts and lift tools.

Nice To Haves

System level debug methodologies.
Proficiency with all standard hardware lab equipment including dediprog and scopes.

Responsibilities

Work complex issues and problems as they arise in the lab or Data Center.
Monitor a ticketing system to check, debug, and root cause software and hardware problems.
Monitor the lab and data center for issues such as power outages, network outages, and liquid cooling leaks.
Physically install and replace hardware.
Debug firmware and operating system issues, especially those related to GPUs.
Work issues through a JIRA ticket.
Debug platforms and systems while ensuring priority items receive attention.
Communicate clearly in tickets to explain the current state of issues or systems.
Take direction from leaders based on priority needs of the business.
Work with partners, vendors, ODMs, and OEMs on issues and ensure clear communication.
Drive continuous improvement within the organization.