Systems Design Consultant

Alpine Home Air Products

2d•$75,000 - $95,000•Hybrid

About The Position

Help customers choose the right HVAC system with confidence. Every home is different. Every customer is different. Some customers care most about comfort. Others care about energy efficiency, budget, aesthetics, installation simplicity, long-term reliability, or speed. Many customers are overwhelmed because HVAC is expensive, technical, and unfamiliar. Your job is to help them make sense of the options. As a Systems Design Consultant, you’ll talk with homeowners and contractors, understand their project, use our design tools to build system recommendations, explain the trade-offs clearly, and guide the customer toward the equipment that best fits their needs. This is a customer-facing role for someone who enjoys solving problems, learning technical products, and helping people make good decisions. About Alpine: Alpine Home Air Products has helped customers purchase heating and cooling equipment online for more than 20 years. Through our Blueridge brand, we offer one of the broadest mini-split product lines in the market. We are investing heavily in better tools, better customer guidance, and a more thoughtful buying experience. Our goal is simple: help customers understand their choices and feel confident that the system they choose truly fits their home, their priorities, and their budget.

Requirements

Ability to learn, think clearly, communicate well, and guide customers through decisions.
Enjoy helping people solve real problems.
Naturally curious and like learning how things work.
Can ask good questions without sounding scripted.
Can explain technical ideas in simple, everyday language.
Comfortable guiding a conversation and keeping it moving.
Think through options and trade-offs without overcomplicating things.
Judgment to recommend a direction, not just list possibilities.
Build trust by listening carefully and speaking clearly.
Like using technology, software, and AI tools to learn faster and work better.
Take ownership instead of waiting for step-by-step instructions.
Stay calm when a customer is confused, uncertain, or overwhelmed.
Care about getting the customer into the right system, not just any system.
Have taught themselves new skills, explored AI tools, built projects, learned technical subjects on their own, or simply enjoy figuring out how things work.

Nice To Haves

HVAC experience is helpful but is not required.

Responsibilities

Work directly with customers by phone or video to help design heating and cooling systems for their projects.
Learn about the customer’s home, layout, project goals, and comfort needs.
Ask thoughtful questions to understand what matters most to them.
Help customers compare different system approaches.
Explain trade-offs between comfort, cost, efficiency, aesthetics, installation complexity, and long-term value.
Recommend the system option that best fits the customer’s priorities.
Prepare a clear design summary so the order can be finalized accurately.
Help customers feel informed, understood, and confident in their decision.