Systems Console Spec (Days)

Blue Cross and Blue Shield of Kansas•Topeka, KS

8d•$24 - $29•Onsite

About The Position

This position is responsible for processing application systems in the Print Shop and Master Console areas, managing the flow of all production and development jobs through the system. The role requires on-site work and involves administering company, division, and department policies, procedures, and standards, with a focus on security and environmental issues related to the Datacenter. The individual will develop information for daily status reports, ensure documentation manuals are up-to-date, and communicate with both technical and non-technical personnel to resolve problems. Responsibilities include filling out UCR and Incident tickets, maintaining logs for Customer Engineers, and efficiently utilizing console and auxiliary equipment to process scheduled jobs. The role also involves maintaining necessary materials and equipment, ensuring timely printing of reports according to SLAs, reporting program/machine/scheduling issues to the Shift Supervisor, and cleaning/maintaining print shop equipment. Additionally, the position requires correctly printing reports, filling out order forms, and printing/voiding checks. Assisting with new software and hardware installations and continuously monitoring/reacting to IT operations schedules are also key duties, along with maintaining accurate logs and documentation of system operations, issues, and resolutions.

Requirements

Problem solving and analytical skills, as well as the ability to troubleshoot computer problems could arise.
Time management skills – essential to ensure all tickets, job failures, alerts, and reports are completed thoroughly and on time.
Strong communication skills and be able to follow directions clearly.
Experience working with Excel, Word and Microsoft office applications.
Ensure data security and integrity through adherence to company protocols.
High School education or its equivalent.

Nice To Haves

Knowledge and/or experience ISPF, TSO, OnDemand.
Automated Job Scheduling Software, Automated Report Distribution and Tracking Software and commands, and MVS commands.
Experience working with RICOH printers and RPD.

Responsibilities

Administers Company, Division, and Department, Security and area policies, procedures and standards.
Understand Security and environmental issues related to the Datacenter.
Develops information/data for the Information Services Division morning statuses reports and are accountable for its accuracy.
Responsible for ensuring documentation manuals are kept-to-date.
Must communicate and interact with both technical and non-technical personnel while resolving problems.
Responsible for filling out a UCR and Incident ticket on all hardware/software problems and maintaining the logbook for various Customer Engineers.
Utilize console and auxiliary equipment in the most efficient way to process the jobs scheduled.
Maintain necessary materials and equipment to process work.
Ensure reports are printed according to due out to meet department and company SLA’s.
Report any program, machine, and scheduling problems to the Shift Supervisor.
Responsible for cleaning and maintaining all equipment located in the print shop according to area guidelines.
Responsible for correctly printing all reports, filling out the order forms and printing and voiding all checks for various systems.
Assist in the implementation of new software and hardware installations.
Continuously monitoring and reacting to IT operations schedules.
Maintain accurate logs and documentation of system operations, issues and resolutions.