Systems Architect
About The Position
Hudson Technologies Inc. is seeking a highly experienced Senior Techno-Functional D365 Customer Engagement (CE) Consultant to lead enterprise-scale implementations and oversee Level 2 application support. This role requires a strong blend of business process expertise and technical depth, with proven experience delivering multiple full-cycle D365CE implementations and managing complex integrations, including Dual Write with D365 Finance & Operations. Additionally, this role will drive marketing transformation initiatives within D365CE, ensuring a seamless customer journey from lead generation through account lifecycle management. This role is remotely based with occasional visits to Hudson sites as well as other domestic travel as required.
Requirements
- Strong expertise in D365CE modules including Sales, Customer Service, Field Service, and Marketing
- Dual Write (mandatory)
- Dataverse and Power Platform
- Strong understanding of integrations with D365 Finance & Operations
- Excellent stakeholder communication and leadership skills
- Familiarity with DevOps, CI/CD pipelines, and release management
- Knowledge of data governance and security best practices
- Strategic thinker with hands-on execution ability
- Strong problem-solving and troubleshooting skills
- Leadership in both project delivery and support environments
- Ability to operate in fast-paced, evolving business environments
- Bachelor’s Degree in Computer Science or related field of study
- 10+ years of experience in Microsoft Dynamics ecosystem
- Microsoft certifications in D365CE / Power Platform
- Minimum 5 full-cycle D365CE implementations
- Hands-on experience with customer journey orchestration and email marketing within D365
- Proven experience leading support teams and post-go-live operations
- Strong understanding of integrations with D365 Finance & Operations
- Experience with Azure services, APIs, and middleware
- Experience with Customer Insights and advanced segmentation/personalization strategies
- Experience in industrial, manufacturing, or environmental services sectors
Responsibilities
- Lead and deliver D365CE business enhancements from design to implementation
- Translate business requirements into scalable D365CE solutions across Sales, Customer Service, Field Service, and Marketing modules
- Drive solution design workshops, gap analysis, and functional specifications
- Ensure alignment between D365CE and enterprise architecture standards
- Act as a bridge between business stakeholders and technical teams
- Configure and extend D365CE using Power Platform (Power Apps, Power Automate)
- Collaborate with developers on customizations, plugins, and integrations
- Provide architectural guidance on best practices and system scalability
- Support the design and implementation of end-to-end customer journeys within D365 Marketing (Customer Insights – Journeys)
- Support the definition and optimization of the lead lifecycle from lead capture through qualification, conversion to opportunity, and account management
- Support the development and management of email marketing campaigns, segmentation strategies, and customer engagement scoring
- Integrate digital marketing assets including web forms, landing pages, event management, and third-party marketing tools
- Ensure alignment between marketing, sales, and customer service processes for a unified customer experience
- Support the analysis of marketing campaign performance and recommend data-driven improvements
- Lead design and implementation of Dual Write integrations between D365CE and D365FO
- Ensure data consistency, synchronization performance, and error handling
- Troubleshoot and optimize Dual Write mappings and data flows
- Work with integration tools (Azure, APIs, Dataverse)
- Own and manage Level 2 support operations for D365CE
- Troubleshoot complex functional and technical issues
- Establish SLAs, support processes, and incident management protocols
- Coordinate with Level 3 (engineering) teams for escalations
- Drive continuous improvement and system stabilization initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
