Systems and Support Administrator - Information Technology & Innovation

Donor Network of Arizona•Tempe, AZ

About The Position

About the Role The IT Systems and Support Administrator plays a key role in supporting the technology needs of a fast-paced, 24/7 healthcare organization. This position provides hands-on technical support to staff, helps implement new technologies, and ensures critical systems and applications run smoothly. The role works closely with the Operations and Solutions teams to maintain secure, reliable infrastructure while delivering responsive and effective end-user support.

Requirements

High School Diploma with Equivalent/Relevant IT and industry experience.
2 years of End User support experience
MS Exchange Office Suite
End User Hardware
IT Support tools
Mobile use support/technologies
Adept in Customer Service
Functional and Technical Troubleshooting best practices
Computer hardware break-fix
Moderate physical effort (move/lift/carry up to 25 pounds)
Occasional prolonged standing/walking
Lifts supplies/equipment
Occasional reaching, stooping, bending kneeling, crouching
Near Acuity: Ability to see clearly at 20 inches or less
Color visions: Ability to distinguish and identify different colors
Subject to many interruptions
Rare travel to remote Tucson office may be required
Occasional pressure due to multiple priorities and projects

Nice To Haves

Bachelors degree OR 5 years full-time IT experience
5 Years of Application support experience
5 Years of direct End User Support in Healthcare setting
Telecommunications Administration

Responsibilities

Provide end-user technical support for hardware, software, and system-related issues across the organization.
Participate in an on-call rotation providing after-hours support for urgent IT needs.
Assist with IT upgrades, system implementations, and technology rollouts to ensure smooth adoption by staff.
Install, configure, maintain, and support organizational applications.
Manage application access, permissions, updates, and security.
Collaborate with the Operations team to support system backups, recovery processes, and disaster recovery planning.
Maintain clear documentation of systems, processes, and troubleshooting steps.
Support IT projects from planning through implementation.
Assist with additional technology initiatives, training, and special projects as needed.