System and Processes Expert

IMC Companies LLC•Collierville, TN

10d

About The Position

The Systems and Processes Expert maintains customer, carrier, and rating data across operational systems, supports customer onboarding, monitors EDI and system performance, and ensures data accuracy. The role works with Operations, Pricing, Implementation, IT, and vendor partners to resolve issues, improve processes, maintain system configurations, and support efficient drayage operations through reporting, database management, and continuous improvement initiatives. The position also serves as the primary liaison between Operations and the KN/IMC IT Teams. It proactively monitors and communicates system visibility issues, data discrepancies, and operational exceptions that may affect service execution.

Requirements

At least 3 years of qualifying work experience in an information technology or engineering environment; a related advanced degree may offset the related experience requirement.
Solid analytical and problem-solving skills.
Strong verbal and written communication skills.
Process management experience.
Knowledge of logistics operations and regulations.

Nice To Haves

Experience with quality assurance planning and testing in manual and automated environments using software test engineering principles.
Performance measurement and tuning experience.
Business orientation and business agility experience.
Self-motivated, team-player attitude and comfort questioning the status quo.

Responsibilities

Maintain and manage customer and rate databases, ensuring data accuracy, integrity, and timely updates.
Maintain and update SWS with contracted rates, accessorial charges, and customer-specific pricing information.
Coordinate with the Pricing Team to obtain rate information and ensure accurate rate maintenance within SWS and related systems.
Partner with the Kuehne + Nagel Implementation Team and OCC to onboard new customers, including system configuration, rate setup, and operational readiness.
Monitor and manage CID Dashboard holds, identify root causes of exceptions, and release orders by applying appropriate resolutions.
Execute the daily delta file process by generating and uploading change files into IMC ingestion tools to synchronize rate and customer data between systems.
Collaborate with implementation teams and IMC vendors to maintain an accurate list of active carriers and carrier contact information.
Develop, modify, and maintain SQL queries for reporting, data analysis, and large-scale data updates.
Work with implementation teams to enhance database upload processes and improve upload templates, data quality controls, and system efficiency.
Provide functional and cosmetic enhancements to database front-end applications using VBA and SQL, based on business requirements and user feedback.
Analyze system and data issues, troubleshoot discrepancies, and implement corrective actions to maintain operational efficiency.
Provide cross-functional teams with data, reporting, and system expertise related to customer onboarding, carrier management, and rate administration.
Monitor operational system visibility and EDI performance issues; communicate findings to the KN IT Team, assist in root cause analysis, and coordinate corrective actions to ensure data accuracy and uninterrupted information flow between systems.
Identify process improvement opportunities and contribute to initiatives supporting operational excellence, automation, and continuous improvement.
Ensure compliance with data management standards, business rules, and system governance procedures.
Assist in testing, validating, and deploying system enhancements, process changes, and database updates.
Create and maintain documentation for processes, system configurations, data management procedures, and operational workflows.
Conduct business ethically and uphold IMC core values.
Perform other duties as assigned.