Systems Analyst

Leidos•Norfolk, VA

About The Position

More About the Role: Leidos is seeking a System Administrator to support efforts for Service Management, Integration, and Transport (SMIT), virtualized data centers. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant costs by focusing efforts under one enterprise network. Responsible for operating and maintaining the virtual data center infrastructure and operating systems. This includes responding appropriately to alerts, events and incidents from triage through resolution; including escalations, where appropriate. Conducts upgrade activities to maintain operational effectiveness for services. Provides root cause analysis documentation in accordance with Government procedures. Provides physical and virtual data center support where appropriate. Documents daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provides incident notification to Government representatives. What You'll Get to Do: Responsible for installation, configuration, administration, support and maintenance of systems, including associated hardware. Responsibilities may include management of systems infrastructure, implementing best practices to identify and recommend system functional specifications, configuration of physical and virtual systems, and backup/recovery of IT infrastructure Support duties may include updating and supporting systems by tuning performance and allocating storage space. Works to achieve day-to-day objectives with moderate impact on the area/ project team. Works independently on larger, moderately complex projects/assignments. May assist other technical staff with tasks and assignments. Addresses complex technical issues/problems using internal best practice and through collaboration with colleagues. Develops solutions to technical problems that require depth of technical knowledge; reviews systems performance logs to identify anomalies and troubleshooting issues. Ensures enterprise information systems are secure. Validates systems follow cyber security policies and procedures. Ensures effective and efficient operation of data center systems, architecture, and application availability. Escalates critical issues from the monitoring team and ensure operating systems are functioning properly and conform to operation security policies and procedures. Analyzes system alerts from various sources within the enterprise and determines possible causes of such alerts. Tracks and documents incidents from initial detection through final resolution. Works with Senior Analysts to develop and apply business processes to ensure appropriate service levels. Develops and implements standards, procedures, and processes for Enterprise Operations. Participates in strategic network and operations planning. Works within the DevOps methodology to plan and support implementation of new technologies. Works with the Cyber Team to employ approved defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, and security robustness).

Requirements

BS degree (or equivalent) in Information Systems, Information Security, IT, EE, Network Engineering, Computer Science, or related field and 5-8 years of experience; or Masters degree and 3-6 years of experience.
US Citizen and DoD Secret Clearance
DoD 8570.01-M: Information Assurance Manager (IAT) II
Must possess an Original Equipment Manufacturer (OEM) network support certification and/or an Operating System (OS)/Application Certification such as: -Computing Technology Industry Association (CompTIA) Network+. -Microsoft Technology Associate (MTA). -Microsoft Certified Solutions Associate (MCSA). -Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services. -Microsoft Certified Solutions Associate (MCSA). -Microsoft Certified Professional + Internet. -Microsoft Certified Systems Engineer. -Computing Technology Industry Association A+ Service Technician.
Hands-on Experience in working with DoD networks, including NIPR, SIPR.
Ability to assist with planning and implementation of enhancements and upgrades to the data centers / network.
Maintain technical expertise in all areas of virtualization, operating systems, and computer hardware / software, etc.

Nice To Haves

MS Degree in Information Systems, Information Security, IT, EE, Network Engineering, Computer Science, or related field.
Preferred certification: Higher level computer certification, for example: Azure Administration (AZ-104) or Microsoft Certified Technology Specialist (MCTS).
Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics.
An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity.
Ability to define and understand program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members.
Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership.
Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings.

Responsibilities

Responsible for installation, configuration, administration, support and maintenance of systems, including associated hardware.
Responsibilities may include management of systems infrastructure, implementing best practices to identify and recommend system functional specifications, configuration of physical and virtual systems, and backup/recovery of IT infrastructure
Support duties may include updating and supporting systems by tuning performance and allocating storage space.
Works to achieve day-to-day objectives with moderate impact on the area/ project team.
Works independently on larger, moderately complex projects/assignments.
May assist other technical staff with tasks and assignments.
Addresses complex technical issues/problems using internal best practice and through collaboration with colleagues.
Develops solutions to technical problems that require depth of technical knowledge; reviews systems performance logs to identify anomalies and troubleshooting issues.
Ensures enterprise information systems are secure.
Validates systems follow cyber security policies and procedures.
Ensures effective and efficient operation of data center systems, architecture, and application availability.
Escalates critical issues from the monitoring team and ensure operating systems are functioning properly and conform to operation security policies and procedures.
Analyzes system alerts from various sources within the enterprise and determines possible causes of such alerts.
Tracks and documents incidents from initial detection through final resolution.
Works with Senior Analysts to develop and apply business processes to ensure appropriate service levels.
Develops and implements standards, procedures, and processes for Enterprise Operations.
Participates in strategic network and operations planning.
Works within the DevOps methodology to plan and support implementation of new technologies.
Works with the Cyber Team to employ approved defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, and security robustness).