Systems Analyst

State of Maine•Augusta, GA

5d•Hybrid

About The Position

The Systems Analyst will play a key role in communication and facilitation between Program Partners, Vendors and the Office of Information Technology in a vendor management capacity. This position will support applications ranging in size from client-based systems to enterprise-wide data management systems. This position will also support our internal Development Teams with process documentation. This is technical services work involving the implementation, analysis, enhancement, and maintenance of a variety of diverse enterprise-wide application systems. This position is primarily responsible for the oversight of vendor managed applications. Vendor managed applications are those that are primarily supported by an external vendor. The role of this position is to work with the state program and the vendor to ensure compliance with IT policies as defined in the vendor contract. Working with internal resources, this position will also facilitate the delivery of documentation necessary to show compliance with IT policies. In this role you will be tasked to hold vendors accountable to the security and accessibility requirements as well as the policies and procedures defined by the State of Maine. An important aspect of this work is the application of system analysis skills to formulate and/or evaluate solutions to complex business problems using automation technology and process improvement. You will frequently partner with technical staff and end-users to test and refine your/their work. Work is performed under limited supervision. This position is located in Augusta.

Requirements

A four (4) year combination of higher level programming and or systems analysis and design experience.
Experience with application support and development in a team environment is required.

Nice To Haves

Demonstrated ability to define and resolve complex technical problems independently
Ability to effectively communicate orally and in writing to both technical and non-technical audiences.
Experience with managing vendor supported applications and vendor relationships.
Experience with designing, conducting and evaluating system tests is desired.
Experience with RFP’s and Contracts is a plus.

Responsibilities

Oversight/management of the vendor software development life cycle as well as the project development cycle
Management of vendor compliance with IT contracts
Aiding with operations by identifying technical risks of a change to the application system
Facilitating technical issue resolution with multiple groups
Analyzing business problems and operations in depth, considering limitations imposed by current automation environment, time requirements, personnel/financial resources, and desired results to develop functional requirements for a proposed system including cost and time estimates for subsequent phases.
Studying and evaluating business problems and operations to produce feasibility, scope and objective, and cost benefit reports
Utilizing a ticketing system for tracking incidents and monitoring for resolution
Preparing/evaluating documents of understanding, automation system design plans, and detailed specifications to identify system design requirements including cost and time estimates for subsequent phases and facilitate the development and implementation of automation systems.
Coordinating with business partners and vendors to implement enterprise-wide systems
Communicating clearly and effectively at various levels
Working closely with all functional areas of an IT organization
Managing and coordinating small projects that involve multiple stakeholders
Leading and participating in system walk-throughs
Managing tasks in JIRA (or a similar tool) to facilitate releases and deployments
Developing productive business relationships with vendors and agency leaders

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.