intermediate systems analyst (Nashville, TN)

Starbucks • Nashville, TN

3d • Onsite

About The Position

As a Systems Analyst, you’ll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You’ll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications.

Requirements

• Relevant experience in systems analysis (typically 0–2+ years for early-career candidates or 4+ years for experienced candidates; level aligned to experience)
• Understanding of systems development concepts and lifecycle/IT operations, including requirements analysis and solution design
• Ability to balance multiple priorities and meet deadlines while partnering effectively with business and technical teams

Nice To Haves

• Experience with Agile/Scrum, including user story creation and backlog grooming
• Experience applying Lean/process improvement techniques to improve operations
• Hands-on experience with application configuration (workflows, attributes, UI changes) and data conversion (extract/load/validation)
• Experience developing or supporting test plans, test environments, and test execution/validation
• Proficiency using query tools for data validation, ad-hoc analysis, and operational reporting
• Experience creating system documentation (wikis/knowledge base articles) and supporting end-user training
• Experience coordinating issue resolution cross-functionally (and with vendors as needed)

Responsibilities

• Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design.
• Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
• Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed