Systems Analyst l

Custom Computer Specialists • Yorktown, IN

3h • Hybrid

About The Position

We’re partnering with eKeeper, a CCS company, to find a skilled Systems Analyst to join their tight-knit, high-performing technology team. If you’re looking for a role that pairs a small-company feel with robust benefits and exposure to diverse technology environments, this opportunity is for you. eKeeper offers health insurance, paid time off, branded attire, and more. In this role, you’ll be part of a team known for delivering high-availability, high-reliability solutions to clients. You’ll leverage both your technical expertise and proactive mindset to resolve issues, keep critical systems running efficiently, and support a growing client base. If you want to grow your skills within a reputable and expanding IT organization, this is an excellent fit.

Requirements

• Experience supporting Windows Desktop (applications, peripherals, and hardware)
• Experience supporting Windows Server and related applications
• Strong troubleshooting skills for desktop and network connectivity
• Excellent critical thinking and communication skills
• Willingness to pursue certifications to meet vendor requirements and maintain current technology knowledge
• Ability to travel within a 60-mile radius of Yorktown, IN
• Strong customer service and relationship-building skills
• Adaptability in managing shifting priorities and complex technical issues
• Able to work independently as well as collaboratively
• Ability to manage projects to completion with minimal downtime
• Demonstrates initiative, ownership, and attention to detail

Nice To Haves

• 2+ years of hands-on IT experience

Responsibilities

• Provide Tier 1/Tier 2 support
• Manage user accounts in Active Directory, Exchange, Azure & Office 365
• Install, configure, and maintain Windows desktop systems, applications, and hardware
• Install and support 3rd-party desktop/server applications and miscellaneous hardware
• Manage and maintain Windows Server operating systems
• Support Microsoft tools including MDT, ADK, InTune, WICD & AutoPilot
• Configure and support network/desktop printers and office desk phones
• Support email configuration on mobile devices
• Provide timely support to hundreds of end users across multiple companies
• Create and evolve documentation for systems, networks, processes, and projects
• Contribute ideas to enhance technical processes and approaches
• Provide onsite support as needed
• Participate in on-call rotation
• Additional duties as assigned

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off
• Company attire
• Community involvement programs
• Cell phone allowance
• Complimentary snacks, drinks, fresh popcorn, and coffee in the office
• Certification bonus pay (up to one year post-achievement)
• On-call bonus pay
• Competitive salaries
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed